jaapv Posted April 28, 2012 Share #1 Posted April 28, 2012 Advertisement (gone after registration) I just sent a mail to Luigi Creszenzi (Leicatime) and settled down for a four week wait for answwer, if ever... The reply came in 6 minutes and 23 seconds !!:eek: Link to post Share on other sites More sharing options...
Advertisement Posted April 28, 2012 Posted April 28, 2012 Hi jaapv, Take a look here Gobsmacked. I'm sure you'll find what you were looking for!
fWord Posted April 28, 2012 Share #2 Posted April 28, 2012 Wow, the fastest reply I got for anything was at least 6 hours, and even then I was already very pleased with the response. Link to post Share on other sites More sharing options...
skinner Posted April 28, 2012 Share #3 Posted April 28, 2012 I do admit I've wanted to order a Luigi case for about 2 years but every time I went to the site I was put off by its layout and the stories of delays from others. I finally couldn't resist any more and placed my order this week. Placed the order for a case, neck and wrist strap on Wednesday and they arrived on Friday, couldn't be happier and Ginevra is a joy to deal with. Really wish I did it sooner. Link to post Share on other sites More sharing options...
Peter H Posted April 28, 2012 Share #4 Posted April 28, 2012 I just sent a mail to Luigi Creszenzi (Leicatime) and settled down for a four week wait for answwer, if ever...The reply came in 6 minutes and 23 seconds !!:eek: I'm still waiting for a reply to any one of the three emails I sent him almost exactly a year ago asking whether he'd make a case for me. (Well, for my camera rather than for me actually.) Should I read that as a "No" ? Link to post Share on other sites More sharing options...
stunsworth Posted April 28, 2012 Share #5 Posted April 28, 2012 Should I read that as a "No" ? Perhaps his mailbox filters are as badly designed as his website and he can't find it. Dropping him another email might help. Link to post Share on other sites More sharing options...
jaapv Posted April 28, 2012 Author Share #6 Posted April 28, 2012 It gets better and better A full correspondence tree mails within the hour Link to post Share on other sites More sharing options...
StephenPatterson Posted April 28, 2012 Share #7 Posted April 28, 2012 Advertisement (gone after registration) I've always had good luck with Luigi by sending money first, then explaining what I wanted, then sending more money, and finally receiving my case and strap. He always responds when you buy from his auctions, then you can easily and quickly "tailor" the item to suit your needs. Anyway, worked for me in the past... Link to post Share on other sites More sharing options...
Peter H Posted April 28, 2012 Share #8 Posted April 28, 2012 I've always had good luck with Luigi by sending money first, then explaining what I wanted, then sending more money, and finally receiving my case and strap. He always responds when you buy from his auctions, then you can easily and quickly "tailor" the item to suit your needs. Anyway, worked for me in the past... I'm pleased its worked for you. But I hope you can understand why anyone who has failed to receive even an acknowledgement, let alone a reply, to three separate and very polite requests might be reluctant to follow up by sending in money. Its rather an unpleasant experience, actually. I think I'll look elsewhere. Neoprene will do nicely. Link to post Share on other sites More sharing options...
jaapv Posted April 28, 2012 Author Share #9 Posted April 28, 2012 Maybe if you try just one more time to : ginevra <at> leicatime.com you'll find it works, as his daughter has taken communications in hand and she appears to be very efficient. Link to post Share on other sites More sharing options...
thighslapper Posted April 28, 2012 Share #10 Posted April 28, 2012 Well.... I've always had rapid responses from Liugi and Ginevra....... I get the impression the poor guy gets gazillions of emails with vague questions and non-committal 'orders'. I suspect the secret is: State exactly what you want with all the relevant options stated explicitly. Reply promptly with a yay, nay or clarification. Tot up the payment correctly including VAT, postage, Paypal surcharges etc etc. Pay the guy the money. I had an email with a page of block capitals and exclamation marks expressing astonishment that the payment total and all the required info was correct..... Case and strap etc. appeared in a couple of days. Link to post Share on other sites More sharing options...
Peter H Posted April 28, 2012 Share #11 Posted April 28, 2012 Dear Mr. T. Slapper, Thank you for your kind advice. It describes exactly my approach with the esteemed Mr. L.L. Time. Aside from the bit where you suggest I reply promptly, because I have nothing to reply to. And the bit about totting up the payment, because he wouldn't tell me how much to pay. Or anything else, for that matter. I think I'll invest my money in something where I have a better chance of a satisfactory outcome. Like the national lottery. Yours disgruntledly Peter H. Link to post Share on other sites More sharing options...
jdlaing Posted April 30, 2012 Share #12 Posted April 30, 2012 Two orders I've made from him delivered in three days from Italy to Texas. I get them from him faster than two cities away for less shipping cost. The last one must have been in the Pilot's lunchbox. Link to post Share on other sites More sharing options...
IkarusJohn Posted April 30, 2012 Share #13 Posted April 30, 2012 Hi Peter, I sympathize with your dissatisfaction. I have never understood how he can respond to me immediately, and get a half case to me in New Zealand within about 4 days, when he can't respond to three emails from you in Scotland in a year. I wonder if things get away on him, so he just dumps his email inbox and starts again. His website must be a hint as to the state of his office and his computer generally! However, can I suggest that it is a case you are wanting, rather than a relationship with S. Crescenzi. If you try again, you might get the case you want, and will enjoy for many years to come, whereas your neoprene case will just remind you how much Luigi annoyed you! Cheers John Link to post Share on other sites More sharing options...
nikau Posted April 30, 2012 Share #14 Posted April 30, 2012 I've ordered three times and always had fast (ie within 12 hours) responses. Two orders were dispatched right away; he warned me there might be a 10-day delay with the third but turned out to be only about four days. So no complaints from me, although I wish he'd clean up the website! Link to post Share on other sites More sharing options...
Peter H Posted April 30, 2012 Share #15 Posted April 30, 2012 Thanks for the kind advice everyone. Perhaps I should give him one more try. I know its accidental and I certainly don't hold a grudge against him. Its just very frustrating when at the moment so many small businesses are fighting so hard against so many problems not of their own making just to stay in business, to find one who, because he is successful, is so cavalier in his attitude to genuine customers. I'll get over it no doubt! Link to post Share on other sites More sharing options...
jaapv Posted April 30, 2012 Author Share #16 Posted April 30, 2012 The fast communication is still keeping up. I do feel Ginevra makes a difference. Link to post Share on other sites More sharing options...
parigby Posted May 1, 2012 Share #17 Posted May 1, 2012 I ordered a strap two years ago - still waiting, despite about a dozen polite e-mails. Consequently given up. Link to post Share on other sites More sharing options...
jaques Posted May 1, 2012 Share #18 Posted May 1, 2012 I work in a similar mail order internet online business. I can understand how things happen and how the road to hell is paved with good intentions. When you get orders online it is great of course (money coming in), dealing with problems after an order is really no fun at all by comparison. If you were an individual in a large business tasked specifically with dealing with after sales issues it wouldn't bother you- and you can get on with it, but in a small business where you see the profits and losses directly dealing with problems can seem 'painful' and un-dersirable. Things can get ignored, then out of control- emails especially. And some customers are very unreasonable and rude. Sometimes you wish these 'problems' would just 'go away'... but you mustn't allow yourself to ignore them- in online sales customer relations and confidence are very important. You must dig back through those emails and send out answers- people are very patient and will even forgive a few months delay or more (unlike camera technicians who get forgiven years and years of delay;-). Apologies are accepted as often as not. Sales may have been lost in the meantime and reputation damaged: but not too badly. Whilst I understand how these things start out- I have been on the other end as well: as a customer it is a terrible experience- sending emails that are never answered is unacceptable after (especially you have paid money). I experienced it with Luigi and with camerleather. In both cases I believe they are great people with great products- and that they genuinely stuffed up my orders. Eventually I got apologies from both, but never managed to actually get the orders sorted out... just too hard, too many emails, and I gave up- in a sense they won- one more obligation avoided.... one less problem customer to deal with. In the case of CL I will be back (the prices are fantastic)- it put me off Luigi for good I think (high prices should equal GREAT service. One strike and your out. Too risky). Link to post Share on other sites More sharing options...
rramesh Posted May 1, 2012 Share #19 Posted May 1, 2012 I just sent a mail to Luigi Creszenzi (Leicatime) and settled down for a four week wait for answwer, if ever...The reply came in 6 minutes and 23 seconds !!:eek: Luigi's daughter, I believe Genevra, is very prompt. She's the one who responds to most emails. Link to post Share on other sites More sharing options...
Peter H Posted May 1, 2012 Share #20 Posted May 1, 2012 Luigi's daughter, I believe Genevra, is very prompt. She's the one who responds to most emails. My three unrequited emails were after she'd taken control. Maybe something's wrong with their spam filter, or something. I'll try once more. Link to post Share on other sites More sharing options...
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