gib_robinson Posted January 16, 2011 Share #21 Posted January 16, 2011 Advertisement (gone after registration) Kissov, You can reach Sarah or Carmen in the repair department at Leica. If you provide them with the serial # of your camera and lenses, they can provide you with a date for the repair to be finished. If you call soon after they open, you can usually get someone quickly. If you don't. you can either keep calling or leave a message. They do return calls. I assume you have the contact information. If not, here it is: Leica Camera Inc. Leica Camera Inc., 1 Pearl Court, Unit A, Allendale, NJ 07401 800-222-0118, (1-201) 995-0051 (repair 7), Sarah is at 7, Carol x223, Carmen Vargas x9932. They generally don't give you a tracking number but if you give them an e-m address and they will send it. In my experience they have been responsive to my requests for information about repairs. No guarantees, but they do seem to understand that we care about getting Leica gear back quickly. --Gib Link to post Share on other sites More sharing options...
Advertisement Posted January 16, 2011 Posted January 16, 2011 Hi gib_robinson, Take a look here LEICA NJ. I'm sure you'll find what you were looking for!
Guest kissov Posted January 16, 2011 Share #22 Posted January 16, 2011 Gib, Leica, Sara, Carmen, and Mark have been great, as soon as they got back from the Christmas break they sent me a return tracking number. My camera and lenses were back in NJ by Jan 5th, I thought I would give them some time, but now I'm going a little crazy, I will call them Tuesday. Link to post Share on other sites More sharing options...
erl Posted January 16, 2011 Share #23 Posted January 16, 2011 Kissov, this is a polite request to consider your comments before posting. A number of complaints have been received about your 'style'. Your opening comment seeks information on how "to start bugging" Leica. Not a good attitude, whatever the circumstances. There are better ways of achieving your aim. In another post you managed to offend Texans, military personnel, mothers and a forum member, Howard. This is in contravention of Forum policy. Please moderate your comments in future. My considerable experience with service agents and departments has taught me to always communicate courteously which achieves the best possible outcome, even if it is not the one you want. Remember, they have the final say on what happens and when with your service problems. It is counter productive to get up their nose. I wish you well with your maintenance problem, and remember it is not related to how long or short you have had the camera. That is just frustration that you must live with. Voicing the complaint on the forum does nothing to expedite the issue. We are not responsible. If it becomes seriously prolonged, that is the time to post the issue here maybe. Link to post Share on other sites More sharing options...
Guest kissov Posted January 16, 2011 Share #24 Posted January 16, 2011 Earl Pleas explain? did you read what Howard said about me? is that kind of response necessary? Earl have you looked at my posts, I have nothing but praise for L NJ Link to post Share on other sites More sharing options...
tdtaylor Posted January 16, 2011 Share #25 Posted January 16, 2011 I'm with Erl. Go to DPR if insults are your style. Really don't care who starts the dispute and who continues it, but I landed here after many other forums, due to the usual civility of this forum, and thoughtful debate that occurs here. I love a good civil, and often heated debate, but not insults and namecalling. Isn't namecalling so easy on the internet when you don't have to see the person face to face? As msk2193 noted, out of focus out of the gate is unfortunately appears to be more common than it should. Of course, we have to remember bad news travels faster and is repeated more often than good news. Two of three M9s of people I know, including mine, were out of focus. In my case, all 7 of my lenses were consistently out of focus 3-4cm. The good news is Sarah and Carmen were delightful, worked with me, and as I noted before, since I was headed out of the country they expedited the work. And as msk2193 noted, everything came back fine and was quickly forgotten. My 3 experiences since then have been good. As noted before, I currently have a lens being recoded (and I told them I am not in a hurry), and including the Christmas break, 4 weeks seems reasonable. Link to post Share on other sites More sharing options...
Guest kissov Posted January 16, 2011 Share #26 Posted January 16, 2011 Earl' I just wanted to read you message again. Where are you coming from? you mention complaints, I never complained about anything especially Leica in NJ. I actually praise them for there response and help. You might want to get together with Howard who also gets it wrong, he seems to think I got some mysterious document from Leica. I never got anything from them. You and Howard are the only one not giving good advice about my question, other have had similar feelings and experiences, Earl please read all the post especially mine, I'm VERY confused by your attitude, and please if you have a problem with me unrelated to Leica products use the private response unless you are on some kind of ego trip by publicly chiding me. Thank you. Link to post Share on other sites More sharing options...
Guest kissov Posted January 16, 2011 Share #27 Posted January 16, 2011 Advertisement (gone after registration) Terry, What is DPR? Link to post Share on other sites More sharing options...
tdtaylor Posted January 16, 2011 Share #28 Posted January 16, 2011 Terry, What is DPR? DPReview.com. Digital Photography Review. It has been around for many years, has been sold several times, and tends not to moderate it's forums to any extent. Decent reviews (to be considered with many). Mudslinging and similar actions are common occurrences; i.e it can get ugly. Lots of good info, if, as with most sites you can separate the BS from the good, but definitely less civil that this forum. Although a few here can get the blood flowing.......... Link to post Share on other sites More sharing options...
andybarton Posted January 16, 2011 Share #29 Posted January 16, 2011 Earl'I just wanted to read you message again. Where are you coming from? you mention complaints. Moderators have all received several complaints about your attitude and style this weekend. That's where Erl is coming from, and all the other Moderators are four-square with him in his response. Link to post Share on other sites More sharing options...
erl Posted January 16, 2011 Share #30 Posted January 16, 2011 Kissov,the following are some quotes from your posts. For varying reasons they are objectionable. when should I start bugging them to get my new M9 and new lenses back to me? IMO Howard, you are a Texan, say no more, probably ex military mommas boy too You Texans are all alike In post #6, you called Howard the Forum Troll All of the above contravene Forum rules in varying ways. The complaints I referred to came to me, about you. That is the usual trigger to get me involved. Otherwise I let conversation continue. I agree with the complaints, so I react. I do appreciate the frustration with your service problem you are going through but your expectation seems to be beyond the practicality at this time of year. I too have a more serious service problem (not Leica related) that is held up because of the season. Nothing I can do but wait patiently, which I recommend to you. Asking the service personnel for a realistic expectation is a good idea, without making demands. And no, I am not on an ego trip to publicly chide you, as you say. I am consuming my private time doing my duty as charged and accepted. Now if you have complaints about my handling, please direct them direct to the forum owner, Andreas, who will straighten me out if required. Link to post Share on other sites More sharing options...
ho_co Posted January 20, 2011 Share #31 Posted January 20, 2011 Hey! What's up? What's the time frame on the estimate? Can you live with it? Keep us posted! Link to post Share on other sites More sharing options...
roguewave Posted January 20, 2011 Share #32 Posted January 20, 2011 It's very disconcerting to read these posts. As someone that lives in NYC and has made many trips to Allendale to have various issues attended to, I for the life of me don't understand the behavior or comments regarding the service and repair from Leica USA in Allentown. To the original poster, it seems clear that you have liitle understanding of the equipment you purchased and the issues regarding adjustments to both new & legacy lenses with the M8 & M9. I'm not sure if it's your temperament or just a lack of self control. Either way, there's clear evidence that your approach isn't working. I have had the distinct honor of meeting some of the world's finest techs at Leica. They have always worked very hard to solve a myriad of problems. In my case, I've always had my issues addressed with complete satisfaction. Leica gear is very sophisticated and adjustments and pre-emptive care is just part of the drill. I can't complement the staff too highly, Patience is required for the level of excellence in the work from Allendale. If you are unable to adjust your aggressive behavior, I fear you will never get any satisfaction from the use of this extraordinary set of tools. I suggest you take a long look at why so many long standing members of this Forum have a uniform impression of how you comport yourself. The Forum is a rich & vast compendium of user knowledge, based on experience. If you wish to learn & enhance the experience of using your gear, you will do better with a more civil & humble approach. I wish you the best with your new gear. Link to post Share on other sites More sharing options...
ho_co Posted January 23, 2011 Share #33 Posted January 23, 2011 What most bothers me is that the opening poster sees no responsibility to the rest of the forum. I'm not alone, I'm sure, in wondering what turnaround Leica promised him and whether that meets his expectations. But after creating his/her storm in a teacup, the OP seems not to have time for us. Extremely rude treatment of the forum, IMHO. Information should flow only one way, to the benefit of kissov. She feels she has nothing to offer the rest of us. Sad. Link to post Share on other sites More sharing options...
3rdtrick Posted January 23, 2011 Share #34 Posted January 23, 2011 I don't want to be involved in the heated discussions or name calling. Both times I have had to use Allendale services, the camera was back to me in less than 10 days. I dropped it off so add a few days for shipping but they were all nice and I read every page of the lens spec book in the lobby... Pete Link to post Share on other sites More sharing options...
scsambrook Posted January 23, 2011 Share #35 Posted January 23, 2011 I don't have an M9 and don't live in the USA, so in a sense the problems anyone has with Leica NJ don't directly concern me and maybe I shouldn't even be writing on this thread . . . But, the OP seems to me to have initially been more guilty of poor writing than anything else and, at that point to have been far from 'out of order' in wanting to get things speeded up. The first point, and one that often gets insufficient recognition here, is that new cameras and lenses should not need to be returned for adjustments at all. If kissov has bought all these items new, then they should work correctly out of the box. How anyone can find any excuse for such defects is beyond my understanding. But that's not the same as blaming Leica NJ. Kissov spoke of 'bugging' Leica NJ, apparently because no return date had been given. Maybe 'bugging' has connotations in the USA that I don't recognise, In Britain we might have said 'nattering' or 'nagging' or 'chasing them up', but it amounts to the same - and it's not an unreasonable request, ladies and gentlemen... The sterling qualities of the team at Leica NJ have nothing to do with the issue at the heart of kissov's underlying complaint. Perhaps saying someone is a 'Texan' is an insult in the USA, although I can't see why it should be. But the other disparaging remarks do look to be un-neccessary and possibly a slur for which an apology would be a gracious gesture of contrition. However, when it comes to calling someone a 'troll', I can recall seeing a number of regular posters referring to one particular person (who now seems to have disappeared from the posts) as a troll, on more than one occasion, and never, ever, being rebuked by a moderator for it. I spent many, many years in the photo retail trade and never questioned the right of a customer to complain quickly, strongly and repeatedly when things were wrong. Kissov is not, I repeat, not at fault in wanting a quick resolution to a problem that, on the evidence presented here, ought never to have occured in the first place. Link to post Share on other sites More sharing options...
3rdtrick Posted January 24, 2011 Share #36 Posted January 24, 2011 "Texan" is not an insult in the USA. Unless it has to do with Dallas Fans... I think the big insult are the military comments. They are uncalled for no matter what country you are from. Anyway I had great service from Leica in Allendale but I hope I never need it again. Pete Link to post Share on other sites More sharing options...
erl Posted January 24, 2011 Share #37 Posted January 24, 2011 I am going to make a point here. I, as a moderator can find fault with a number of posts in this thread. Some have been reported to me. That is when I consider taking action, based on my assessment of the situation. I do not take advice from random comments, such as from posters like scsambrook (nothing personal intended here!). scsambrook's comments are his/her opinion. I disagree with a certain amount of the content, but it is not offensive, therefore permitted. A lot of kissov's comments were offensive, including the 'Texan' reference. Consider the context in which it was used. Also, remember this is an International forum and differences in meanings attached to the same word(s) globally. In my country, 'Texan' is used derogatorily in some contexts and this needs to be considered. The context of any comment gives the clue to it's intent. If this thread continues to deteriorate, it will be closed by me or one of the other moderators. Link to post Share on other sites More sharing options...
ho_co Posted January 24, 2011 Share #38 Posted January 24, 2011 Erl-- I've been informed by Andy Barton that one of the causes for the thread has been rectified. I am embarrassed for the part I've had in continuing it. Unless someone has a serious objection, I think the thread has served its purpose and really can serve no further purpose. I say close it. Link to post Share on other sites More sharing options...
erl Posted January 24, 2011 Share #39 Posted January 24, 2011 Personal abuse by kissov has been privately emailed to me. I wish to declare that I am closing this thread of his as his contributions are all offensive and irregular. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.