eyejockey Posted December 23, 2010 Author Share #21 Posted December 23, 2010 Advertisement (gone after registration) At this point I can only apologize; I don't know who you spoke to, but there is no question but that this is covered by a warranty Please email me with your order number: HelenO@adorama.com and I will give it my immediate attention. Once again my apologies, and I do look forward to hearing from you. Helen Oster Adorama Camera Customer Service Ambassador Good news !! Adorama, in the person of Helen Oster, will be receiving my dead Voigtlander Nokton lens to be serviced under warranty which is what I wanted all along so a happy ending for once and Adorama, all is forgiven. Many Thanks Helen, SG Link to post Share on other sites More sharing options...
Advertisement Posted December 23, 2010 Posted December 23, 2010 Hi eyejockey, Take a look here No warranty Voigtlander Nokton 1.1 from Adorama/Amazon. I'm sure you'll find what you were looking for!
integrale Posted December 23, 2010 Share #22 Posted December 23, 2010 At this point I can only apologize; I don't know who you spoke to, but there is no question but that this is covered by a warranty Please email me with your order number: HelenO@adorama.com and I will give it my immediate attention. Once again my apologies, and I do look forward to hearing from you. Helen Oster Adorama Camera Customer Service Ambassador Respect! Link to post Share on other sites More sharing options...
pgk Posted December 23, 2010 Share #23 Posted December 23, 2010 Amazon in the UK are refusing to even answer emails from me relating to a lost book I ordered and paid for over two weeks ago. They have no proper phone lines to which a complaint can be made. I'm prepared to write off a £5 book purchase as a lost cause, but if this were a £5,000 camera I'd be mightily pissed off. There is no way on earth that I would spend any more money with an outfit like Amazon and to even consider spending £5,000 with them, as an agent for someone else, is just madness. Charlatans. Andy If you paid by credit card in theUK then contact the credit card company as you did not get the item paid for - they will probably reimburse and take it up and in my experience this is a very useful way of dealing with things. Link to post Share on other sites More sharing options...
earleygallery Posted December 23, 2010 Share #24 Posted December 23, 2010 Credit card protection only kicks in when you spend over £100. Link to post Share on other sites More sharing options...
andybarton Posted December 23, 2010 Share #25 Posted December 23, 2010 Amazon USA is wonderful to work with. My wife ordered a Kindle as a Christmas gift for her sister. When she started to wrap it she realized that she had mistakenly ordered the WiFi version instead of the 3G one. She contacted an Amazon customer rep (by phone) and explained to him what had happened. He credited her CC for the WiFi unit and placed an order for the 3G unit to be shipped without delay. He also gave her a Web address that allowed her to print a prepaid mailing label to return the old unit. I can't think of a way that the situation could have been handled any better. Cya, Johnny After three emails via their website (they don't have a "real" email address), Amazon UK finally got round to refunding my money yesterday. Contacting them by phone is pretty much impossible. The book arrived today - 2 1/2 weeks after I'd ordered it, and far too late for me to do anything with it, had it been a Christmas present for someone else. I don't know what Amazon US website is like, but the UK one is very confusing and it's almost impossible to find "Customer Services" quickly and easily. Their books are very cheap - but, as with anything, you get what you pay for. Link to post Share on other sites More sharing options...
jaapv Posted December 23, 2010 Share #26 Posted December 23, 2010 Amazon seems to be highly disorganized. I ordered two books, got one and a few days later the second -only the second package contained both the missing book and the order before that - which I got months ago. An e-mail revealed Amazon did not want it returned because of the cost.. So I had a brand-new CS5 book by Martin Evening to give away as a Christmas present. Link to post Share on other sites More sharing options...
pico Posted December 23, 2010 Share #27 Posted December 23, 2010 Advertisement (gone after registration) It may be that it is the supplier not the wholesaler who is responsible for warranty issues. In which case CameraQuest should handle it. [...] CameraQuest is performing on behalf of the company that manufactures the product. The manufacturer is responsible, not the agent that works on their behalf. If you buy something from CameraQuest that is broken or defective, CameraQuest will work with the manufacturer to make it right. I know. I've been in that situation. Link to post Share on other sites More sharing options...
HelenOster Posted December 29, 2010 Share #28 Posted December 29, 2010 .... I don't know what Amazon US website is like, but the UK one is very confusing and it's almost impossible to find "Customer Services" quickly and easily. Their books are very cheap - but, as with anything, you get what you pay for. Have you tried the Book Depository? Free delivery worldwide on all books from Free shipping on ALL books worldwide! Link to post Share on other sites More sharing options...
stunsworth Posted December 29, 2010 Share #29 Posted December 29, 2010 The book arrived today - 2 1/2 weeks after I'd ordered it, and far too late for me to do anything with it, had it been a Christmas present for someone else. I had a similar thing happen with a Blu Ray disc. Ordered at the beginning of Dec, arrived just before Christmas. I'd ordered a couple more in the same period and they arrived in a couple of days as you'd expect. Link to post Share on other sites More sharing options...
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