marknorton Posted January 17, 2007 Share #1 Posted January 17, 2007 Advertisement (gone after registration) My M8 was registered on 11 January for update. Now, less than a week later, it's showing the work is complete and it's ready for shipping. Not bad at all... Link to post Share on other sites More sharing options...
Advertisement Posted January 17, 2007 Posted January 17, 2007 Hi marknorton, Take a look here Good Turnaround from Solms. I'm sure you'll find what you were looking for!
MP3 Posted January 17, 2007 Share #2 Posted January 17, 2007 ...... it's showing the work is complete and it's ready for shipping......QUOTE] Hi Mark Just interested to know how do you keep track of the progress? As I'm planning to send mine back from HK after Chinese New Year. Cheers Matthew Link to post Share on other sites More sharing options...
marknorton Posted January 17, 2007 Author Share #3 Posted January 17, 2007 You get a 6 digit repair number from Leica which you can track on their web-site. Make sure they know your email address. Link to post Share on other sites More sharing options...
gesper Posted January 17, 2007 Share #4 Posted January 17, 2007 Mark, I assume you're in Europe somewhere and received your repair number directly from Solms? The numbers you get from Leica USA don't seem to work on the website. Link to post Share on other sites More sharing options...
jaapv Posted January 17, 2007 Share #5 Posted January 17, 2007 Use the German site and enter your camera serial number. Popup blocker off. Leica Camera AG - Service - Reparaturverfolgung Link to post Share on other sites More sharing options...
gesper Posted January 17, 2007 Share #6 Posted January 17, 2007 I can't get it to work using the German site with serial number either. I tried Firefox and Explorer 6 and 7, and even tried the German laguage site as well as English. It just recycles to the original entry page. Link to post Share on other sites More sharing options...
marknorton Posted January 17, 2007 Author Share #7 Posted January 17, 2007 Advertisement (gone after registration) Mark, I assume you're in Europe somewhere and received your repair number directly from Solms? The numbers you get from Leica USA don't seem to work on the website. Yes, I'm in the UK. The German repair tracking function works for my serial number as well. Don't know how repairs are tracked from the US, maybe they don't put them on a publicly accessible system. I'm afraid US customers will have additional delays due to batching up of shipments and customs at each end. Once of the very few benefits of being in the EU is the free passage of goods between member states. Link to post Share on other sites More sharing options...
jaapv Posted January 17, 2007 Share #8 Posted January 17, 2007 I can't get it to work using the German site with serial number either. I tried Firefox and Explorer 6 and 7, and even tried the German laguage site as well as English. It just recycles to the original entry page. Pop-up blocker/firewall/Java-settings. Link to post Share on other sites More sharing options...
gesper Posted January 17, 2007 Share #9 Posted January 17, 2007 Thanks. I'll try it from home later with all security turned off. Link to post Share on other sites More sharing options...
jamriman Posted January 17, 2007 Share #10 Posted January 17, 2007 Got an email from Solms. They are still saying a 10day turnaround in Solms. Link to post Share on other sites More sharing options...
jrc Posted January 17, 2007 Share #11 Posted January 17, 2007 Mine was booked into Leica USA 37 days ago. I'm worried that something strange is going on -- like Leica USA is "batching" cameras, so if you just miss one shipment, it might sit in New Jersey until they have enough for another batch. In that case, you'd never know when your camera got to Solms...I wish I'd sent it Fed-Ex directly to Solms.... JC Link to post Share on other sites More sharing options...
carstenw Posted January 17, 2007 Share #12 Posted January 17, 2007 Mine took about that long, and I live in Berlin. Don't worry about it, there is nothing we can do except wait. Mine turned out to need some hard-to-find part, who knows what, so it sat around in Solms for a while before returning. Link to post Share on other sites More sharing options...
ajtapia1 Posted January 17, 2007 Share #13 Posted January 17, 2007 I was just able to track my M8 repair on the Leica USA website. I used my serial number and allowed the pop up. Shipped to Leica USA on 12/19. Shipped from Solms on 1/18. Leica camera was closed from 12/23/06 until 1/2/07. I am pleased with the turnaround. Al Link to post Share on other sites More sharing options...
gesper Posted January 17, 2007 Share #14 Posted January 17, 2007 What browser (and which version) did you use? Link to post Share on other sites More sharing options...
MP3 Posted January 17, 2007 Share #15 Posted January 17, 2007 Sounds easy to follow, hope they give me the same no. then. Cheers Matthew Link to post Share on other sites More sharing options...
grober Posted January 18, 2007 Share #16 Posted January 18, 2007 USA M8 saga: UPS tried to deliver it today but no one was here to sign for it. I should receive it tomorrow (18 January.) I proactively mailed it to Leica in New Jersey on 1 December to start the process. -g Link to post Share on other sites More sharing options...
Rummy Posted January 18, 2007 Share #17 Posted January 18, 2007 I sent my M8 to the NJ, USA facility on 01/03/07 Next Day Air. I just looked on the US Leica website to track my repair order. I used a Mac PowerBook G4 and the M8 serial number and it all worked. My service order was registered on 01/16/07, and is in repair today, 01/17/07. I will notify the forum when it is ready to ship. Besides the update, I asked that the CCD sensor be cleaned since it was contaminated since I took my first pictures. Link to post Share on other sites More sharing options...
thisaccountisdeleted Posted January 18, 2007 Share #18 Posted January 18, 2007 UPS tried to deliver it today but no one was here to sign for it. I should receive it tomorrow (18 January.) did you have lenses in for coding, too? i thought i read that they were using DHL in the US for the M8 shipments. my returned 50 summilux came today by UPS. they told me yesterday that my M8 would ship out today and be here (west coast) by friday. Link to post Share on other sites More sharing options...
jrc Posted January 18, 2007 Share #19 Posted January 18, 2007 I just got an e-mail from Leica USA that said my camera was back from Solms and will be shipped tomorrow, and the Summilux will be fixed and shipped next week. I sent the camera in on Dec. 8 (booked in at NJ on the 12th) and the lenses on Nov. 28 (booked in at NJ on Dec. 6.) Whew! I wonder if this is a routine outcome, or was related to my bitching and moaning? At any rate, the bloom is now back on the rose, and I'm going to send them four more lenses for coding. JC Link to post Share on other sites More sharing options...
grober Posted January 18, 2007 Share #20 Posted January 18, 2007 did you have lenses in for coding, too?QUOTE] Yes. I shipped one 21mm lens to New Jersey late last month to arrive when Leica USA came back from their holiday break. It is scheduled to be finished next week. -g Link to post Share on other sites More sharing options...
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