sakthorp Posted October 4, 2010 Share #1 Posted October 4, 2010 Advertisement (gone after registration) I received a M9 several weeks ago. The rangefinder needed adjustment right out of the box, likely due to bouncing around UPS trucks. So, sent my brand new camera to them. Four weeks later and UPS today delivers it. As in, I returned home to find it sitting on my front porch. Apparently, they don't require that a $7K camera be signed for at delivery. Whatever. My problem is, the camera was sent in with the battery (as is shown on the Leica paperwork) and they neglected to return it with the camera. I guess I'm wondering what the point of having the little 'inventory' checklist is when they don't follow it? So, I'm venting. Yet another phone call to Leica, I'm wondering if they're going to be cooperative about this. My entire customer service was not what I'm used to. No email confirmation that they received the camera, no website to watch the progress of the repair, just an overall lack of communication with the customer. And frankly, to send the camera without a signature confirmation just leaves me with a bad taste in my mouth. It's just one of those days. Link to post Share on other sites More sharing options...
Advertisement Posted October 4, 2010 Posted October 4, 2010 Hi sakthorp, Take a look here I need to vent :-(. I'm sure you'll find what you were looking for!
ho_co Posted October 5, 2010 Share #2 Posted October 5, 2010 Sak, Leica probably sent your camera with signature required. They've always done that in my case. But my UPS driver has a pretty good sense of my schedule and will occasionally sign for me in my absence. Theoretically not the best way, but it has always worked in my case, and saved my having to make a special late rush to "get the camera today." As for the battery, it's a minor oversight and they'll fix it. I once sent off a fountain pen for repair and got back someone else's, a different model, clearly not mine. Seems the company had two shipments to make that day, and mixed up the labels. I returned the package to the importer so they could make the exchange, but the other guy through a fit and said he wouldn't return my pen to the company till he got his back. They finally got him to return it by refusing to ship his to him till he returned mine to them. Because of his annoyance, the exchange was delayed for nearly two weeks. Just imagine if you had got back from Leica, say, an M5. Link to post Share on other sites More sharing options...
pico Posted October 5, 2010 Share #3 Posted October 5, 2010 I received a M9 several weeks ago. The rangefinder needed adjustment right out of the box, likely due to bouncing around UPS trucks. If an M9 is so poorly built that trips through UPS would break it or make it out of adjustment, then it is clearly not of Leica quality. Run away. Run away. Regarding the battery - yes, a stupid oversight on Leica's part. Link to post Share on other sites More sharing options...
diogenis Posted October 5, 2010 Share #4 Posted October 5, 2010 Well, if G shocks are extreme, it has nothing to do with Leica quality. It is a mechanical/electronic device with specific tolerances. What Leica can do however, is to protect the case with some sort of foam shock absorber material and speak a little to DHL. But whatever they do, Leica can't secure DHL service. DHL is responsible for shipping. Link to post Share on other sites More sharing options...
Fotofanatiker Posted October 5, 2010 Share #5 Posted October 5, 2010 I received a M9 several weeks ago. The rangefinder needed adjustment right out of the box, likely due to bouncing around UPS trucks. You're not alone - had the same thing, probably happened during delivery from Vienna to Dubai. Annoying but at least they fixed it for my within 10 minutes when I was back home in summer (Solms is a 3 hour drive from my parent's home in Germany). Link to post Share on other sites More sharing options...
250swb Posted October 5, 2010 Share #6 Posted October 5, 2010 Well, if G shocks are extreme, it has nothing to do with Leica quality. It is a mechanical/electronic device with specific tolerances. What Leica can do however, is to protect the case with some sort of foam shock absorber material and speak a little to DHL. But whatever they do, Leica can't secure DHL service. DHL is responsible for shipping. I've always found DHL to be very good at delivery and care of the parcel. But the OP is talking about the evil UPS, of whom anything is possible. I would blame them for nearly anything that is going wrong in the world. Like the butterfly beating its wings in the Amazon leads to a hurricane in the Gulf of Mexico, I'm sure the world economic crash was initiated by somebody screaming down the phone at UPS wondering where their parcel is, or why it has arrived flat, and then the poor guy pressed the 'buy cheap mortgages' button by mistake. But even UPS in this instance I'd give the benefit of doubt to, and would tend to think it was Leica's fault the camera was delivered with the rangefinder out of adjustment. It fits the pattern. Steve Link to post Share on other sites More sharing options...
efftee Posted October 5, 2010 Share #7 Posted October 5, 2010 Advertisement (gone after registration) It's just one of those days. Yeah, it probably is just that. Go take some pictures with your M9 (assuming you do have a spare battery on you), quite sure the frustration would soon turn into satisfaction... Link to post Share on other sites More sharing options...
eritho Posted October 5, 2010 Share #8 Posted October 5, 2010 Why,and to where, is a thread like this moved?:mad: Link to post Share on other sites More sharing options...
Nicoleica Posted October 5, 2010 Share #9 Posted October 5, 2010 Perhaps it would help if Leica attached a couple of non-resettable G-force warning labels to the outside of the box when they ship goods? Then it would be known if the carrier had abused the packages. For example: Shock warning labels Link to post Share on other sites More sharing options...
andybarton Posted October 5, 2010 Share #10 Posted October 5, 2010 This was moved to the customer forum where it belongs. No need for three mad icons. Link to post Share on other sites More sharing options...
Guido Posted October 5, 2010 Share #11 Posted October 5, 2010 My entire customer service was not what I'm used to. No email confirmation that they received the camera, no website to watch the progress of the repair, just an overall lack of communication with the customer. I assume you didn't deal with Leica in Solms directly then. Because you would definitely have received a delivery receipt (containing their repair estimate, which you need to confirm with your credit card details in order for work to start), and progress can be tracked via the Leica website. Link to post Share on other sites More sharing options...
symmetron Posted October 5, 2010 Share #12 Posted October 5, 2010 Leica repair has their quirks. Over ten years ago, I sent my R7 to Leica for repair and when they shipped it back, they placed a label on the box with the word "camera" on the shipping label. Something like "From Leica Camera Inc". Well it never made it back to me and was stolen in shipment somewhere in Philadelphia. When trying to track the missing shipment, Leica's own UPS records indicated the verbiage containing "camera". It seems that their standard label which stated "From LCI" was not used by their shipping department because the shipping person could not locate the labels and hand wrote "From Leica Camera Inc", and the rest is history. Leica made good and eventually cut me a deal on a new R8, but the whole thing was a drag. Link to post Share on other sites More sharing options...
mhoersch Posted October 5, 2010 Share #13 Posted October 5, 2010 I received a M9 several weeks ago. The rangefinder needed adjustment right out of the box, likely due to bouncing around UPS trucks. If transportation via UPS or DHL really was a probable or even possible cause for rangefinder misalignment - wouldn't it be a bit strange to send it off on two more UPS trips for getting it repaired? If a product is so frail that it doesn't survive delivery then there must something wrong, don't you think? I can understand your frustration, it's a shame that things like these still do happen... Link to post Share on other sites More sharing options...
aesop Posted October 5, 2010 Share #14 Posted October 5, 2010 I received a M9 several weeks ago. The rangefinder needed adjustment right out of the box, likely due to bouncing around UPS trucks. ...this is truly puzzling. Can someone from Solms please comment (officially or otherwise) on whether Leica still carries out vibration and impact tests on all M bodies during production? Link to post Share on other sites More sharing options...
Overgaard Posted October 5, 2010 Share #15 Posted October 5, 2010 The rangefinder can go out of adjustment for various reasons. Probably also UPS, but in any case i can recommend getting it adjusted whenever it is out. Because when it is in focus, it is 100% in focus. Leica in Solms can do it while you wait, soon Fitzroy in London can do it, some 3rd part repair places can do it while you get a coffee. So take it into account that adjustment will be needed from time to time. Mine has been adjusted three times since September last year, I've bumped into things, dropped the camera on the floor ... all sorts of things. Link to post Share on other sites More sharing options...
marknorton Posted October 5, 2010 Share #16 Posted October 5, 2010 I woukdn't be too quick to blame UPS. It is up to Leica to package the camera to protect it and the packaging of the M9 does just that. More likely, Leica simply didn't adjust the rangefinder at manufacture correctly. Link to post Share on other sites More sharing options...
tobey bilek Posted October 5, 2010 Share #17 Posted October 5, 2010 All my shipments of value go the the local UPS distribution center and are placed on will call. name phone # C/O UPS 210 63 st Town, state, zip They call when you have a package and nothing is ever left on the porch unless it cheap and relaceable. An e mail would be nice with a tracker #, I mean everyone does it. Removeable parts such as base plates, lens caps, & battery all get my return address label on them taped over with clear tape. Shouldn`t have too, but. Over the years people have had complaints over Leica service. It keeps DAG and Sherry and John busy. Problem with warrantees and electronic digitals is there is very little others can do to help you. Link to post Share on other sites More sharing options...
Shootist Posted October 5, 2010 Share #18 Posted October 5, 2010 I must add that sending the battery with the camera is not what you are supposed to do and that is for anything when sent back to the manufacturer. They have batteries or so other type of power source. I think this is stated in some document on the Leica website if not in the manual. Link to post Share on other sites More sharing options...
pico Posted October 5, 2010 Share #19 Posted October 5, 2010 If Leica still makes the rangefinder part as they have for decades, then I seriously doubt UPS or DHL handled it so badly that it went out of adjustment. I've had Leica M cameras since the Sixties, used them very roughly on the job and never had a rangefinder go bad from such handling. Something else is going on. Link to post Share on other sites More sharing options...
SJP Posted October 5, 2010 Share #20 Posted October 5, 2010 I know from my own experience that an impact can cause the rangefinder (of my M8) to become misaligned - so this is certainly possible if the transport is not performed properly. This should not happen obviously but it is not fair to assume that the error must by definition be with Leica QC Link to post Share on other sites More sharing options...
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