Search the Community
Showing results for tags 'warranty q'.
Found 1 result
Guest posted a topic in Leica Q / Leica Q2The focus tab catch on my Q doesn't fully engage when moving from manual back to auto focus so the camera has gone to Germany for repair. Leica customer care insist that the warranty is invalidated because of 'impact damage', and want to charge me just over $1,500 for the repair, i.e. a complete new lens assembly. I've scratched the camera bottom plate and hood badly after stumbling along some concrete rubble in Phnom Penh in July on a photo project....see photos. Leica insist that 'each impact damage excludes the warranty'. The camera was working perfectly after the damage occurred, and the focus tab issue only arose in December. Is this the usual Leica warranty stance when a camera has scratches or dents? It seems harsh to me, and means I'll probably have to junk the camera.