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Before my Q came along I had an annual Adobe Creative Cloud subscription. With the Q came a LR sub so I uninstalled Creative Cloud and loaded Leica LR. It worked fine and I was a happy LR user. Now it appears, according to Adobe, that 3 months later my LR subscription has lapsed and I am being forced to subscribe to the annual Adobe Creative subscription. Isn't Leica LR subscription indefinite, not just for a trial period? Is there a way to check that LR is using my Leica TAN? I searched but Adobe say there is no phone support for my product. Worryingly LR has locked up my photo library. Each folder now has a question mark? and I cannot open them. Any know precisely how is the Leica LR supposed to work? Does Adobe not respect the Lecia LR sub if I was already a subscriber?? Is there a way to contact Adobe or the people at Leica who handle the LR subscription? Any other suggestions?
LFI is telling me that I owe payment for the last three years of my subscription as my credit card payments did not go through due to a techinic error on their end. I never received notices except in 2018 where they told me explicitly to not worry about it. Now three years later they claim they sent me messages, they did not as I keep EVERY Leica-related email I receive. However after each payment I did received a notice of what they are now calling a data receipt, not payment receipt. I no longer have the credit cards and cc history of those cards. They kept sending me issues and now claim I owe hundreds of Euros to them. I've never had this experience with any other publication. So apparently they have had technical issues for at least three years. I'm just wondering if anyone else is experiencing this, especially U.S. subscribers. I don't need anyone to tell me to just suck it up and pay it, I want to hear only from anyone else who have had this issue and how you dealt with it. Thank you.