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I am not sure if this is the forum to vent frustration with Leica. For a company whose entire reputation is based on high quality products, Leica Customer Care does the name a great disservice. I purchased a new Leica APO-Summicron-M 50mm f/2.0 ASPH nine months ago. It has been lightly used and never been dropped or bumped against anything. In early July, I noticed the entire front portion of the lens was about ready to fall off. I sent it back to Leica for repair six weeks ago. I know it was delivered to Leica service in NJ by tracking the UPS delivery. I have left repeated messages with Leica Service and I can't get anyone to return a phone call acknowledging the status, or much less that they actually have my lens. I have a fair amount of Leica gear. It is disappointing that you can send them an $8000 lens and get absolutely no response from this company's service department. It is irresponsible of Leica not to spend 40 cents on a stamp or take a few seconds to return a phone call. This is totally unacceptable customer service. I will never purchase another Leica product again. Leica owners be aware if you ever have to send your gear back to them for repair.
