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No warranty Voigtlander Nokton 1.1 from Adorama/Amazon
eyejockey posted a topic in Customer ForumBeware!! I bought a Voigtlander 50mm Nokton thru' Amazon USA, August 23rd of 2010. I am writing as of December 2010. Amazon acted as agent for Adorama NYC. The lens has hardly been used and has never been damaged but has mysteriously gone out of calibration (severe back focus wide open) while I was working in severe cold in Poland and needs warrant repair/service. Adorama NYC, contacted thru' Amazon, will not take the lens back for service and advise return to distributor in the USA for repair. The distributor for Voigtlander in the USA (CameraQuest of Los Angeles), take the position that unless the lens was purchased from them, they will not handle it. Amazon so far are only able to say "sorry". So I have spent $1,000.00 for a lens that cannot receive warranty svc from anybody. Adorama won't take responsibility and, as yet, neither will Amazon. The only website available is Voigtlander's in Germany who advise contacting CameraQuest. And round and round. I have purchased from CameraQuest previously and they have always been very helpful but not this time as I didn't buy from them. I suppose I can use the lens as a paperweight because it is useless wide open without calibration or pay for an independent repair which angers me after only 4 months of ownership. The moral of this story is don't buy Voigtlander lenses from Amazon or Adorama. Shame on both companies.