Search the Community
Showing results for tags 'new jersey'.
-
So, in May, 2017 I sent my ME to Leica NJ for repair of the corroded sensor. You'll recall, this was well before Leica announced the August 15 deadline for free repairs. After the announcement, I sent my M9M to Wetzlar through Leica Store Miami. At this point, I was willing to place money that the M9M would arrive from Wetzlar before the ME arrived from NJ. Although I was very bummed about not having either of my Leicas I was mostly OK because I still had my trusty M8. I've used the M8 since then without issue until last week. Several of us caravanned down to Key West on a relief mission after Hurricane Irma. I took my M8 along with me for once-in-a-lifetime shots. Well, you can probably guess what happened. I suffered a catastrophic shutter failure at the worst possible time. No photos of the trip. None. Nada. Zero. Zilch. . . . sigh. This also presented another issue. Now I was left without any travel camera. So, yesterday I bought the Canon 40mm f/2.8 pancake lens for my 6D. Today, I mounted the lens, took some test shots and deemed it acceptable. So, I removed the vertical battery grip and the handstrap that I use along with it. This last part is a major issue as it is cumbersome to attach and to detach. Well, you can guess what happened now. Fifteen minutes later (yes, 15!) UPS arrives with my ME. Yup. All I had to do to get the fates to deliver the ME was buy the Canon 40mm! Anyway, I've tested the camera and there does not appear to be any evidence of corrosion. Still, the receipt is very cryptic. How can I be sure that the sensor has actually been properly upgraded? It does bear firmware number 1.210. Does this indicate the proper upgrade? Thanks in advance. RV
-
My Leica developed a misalignment during my trip to Chicago last week. It was prominent at infinity. Shm it sucked so I emailed Leica repair got a out of the office message Then on Monday Bill Weier emailed me back and told me to bring it in they can fix it in an hour or so if I brought it in early in the morning while I waited. Cool my Leica also had some play in the screen and it's been like that since the last fix but I didn't mention it. Went there in the morning and the place seemed busy. Bill came right out and was a great guy. I had brought my Zeiss lens with me so he took the set to the back. A few minutes later he said,"Hey your rangefinder is out of alignment but so is your lens. It's back focusing. We can fix the rangefinder but not the lens" Oh NO! But hey I had a warranty with Zeiss so off that goes tomorrow. Then Bill says," Hey did you know about this?" as he pushes on the screen with his finger. I shake my head yes. He says," Hey when its this bad that means the seals failed completely and they need to fix it because dust is going into the camera." Well last time it came back cleaned with no dust behind the lcd but then developed the play. So I say ok well let's get that fixed you convinced me. He said it should take 3 weeks. Long story short... my camera is gone long gone lol. I drove all the way there because last time shipping something expensive ups lost it and that was a fiasco. Sorry for boring you guys. Oh ps. There weren't any free magazines......
-
- repair
- new jersey
-
(and 2 more)
Tagged with:
-
Just wanted to thank the great folks at Leica Service in Allendale, NJ! I sent my M 90mmAA lens in for 6 bit update, focus adjust, focus helical fix, and to fix an unusual flare problem. I also sent my broken 50mm lux to be repaired under Passport warranty. In talking with Carmen Vargas I knew this would take at least 4 weeks, which, under the circumstances, I was happy with. Later though when calling Carmen for an update, she told me they were having a problem recreating the flare in my 90mmAA (which is not known to have flare problems). She connected me with Head of Service Bill Weier and I later sent him my photo files with flare examples which he shared with Leica Germany. Bill also rush fixed my 50lux over a weekend because I was about to leave for the LOOK3 photo festival and wanted to have my 50 for the event. At LOOK3 I discovered Leica Product Specialist Justin Stailey was there and discussed my 90 flare problem with him. Justin emailed Bill on the spot. In the meantime, Bill was going thru my 90 while in communication with Leica factory specialist trying to find anything that might cause flare. Between Bill, Justin, and Leica Germany, they came up with a fix that Bill performed himself. Carmen called me and gave me 2nd day tracking info showing I would get the lens on Monday August 14. Because I live in SE USA, my package happened to be on the tragic UPS plane crash in Birmingham, AL in which both pilots were killed. Almost in disbelief, I called Carmen with the news. I had no idea what would happen next but Carmen took the info to her management. With UPS' priority rightfully on their pilots and the possible cause of the accident, I figured my package was way down at the bottom of the list and expected several months to go by before I heard anything about an insurance claim. I was also sorry for Bill who worked so hard on my lens. A week later Carmen informed me that my new replacement lens had shipped! I know the insurance claim hadn't had time to be resolved but the Leica folks in Allendale had stepped up to make sure I wasn't without my 90mmAA any longer. To say I was happily surprised is an extreme understatement! So my THANKS! goes out to Carmen Vargas, Bill Weier, Justin Stailey, and all the other great folks at Leica Service in New Jersey !!!!
- 2 replies
-
- 2
-
- carmen
- leica service
-
(and 2 more)
Tagged with: