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Here's the story of a photographer who thought Leica was a serious camera company who cares about their trustful customers. My name is Kaïs, french photographer based in Paris, France. I started my Leica journey with a M9, ten years ago, sold and upgraded with a M9-P A Monochrom (version 1) quickly followed him all of them bought brand new. Wanting to get my hands on a "real Leica", I bought a M6 Titanium set with its Summicron 35/1.4. The medium lust was too hard to resist: a S2 with a Summarit 70 joined my stable. Let's add a wide angle to my S system: a brand new Summarit 35. Time has past, I added a M7 (0.58 finder), a Q Titanium, a Monochrom version 2, a M5, an Elmarit 90/2.0, a Summicron 50, a Summarit 35/2.4... We are talking about minimum 44 500€ (including the S007)!!!!! Then, the problems begun: both my M9-P and Monochrom I had a sensor failure (cracked sensor). How come a "pro" camera could have a sensor cracked? During my carreer, I owned a 5DmkII, a D3x, a Df, a 5DmkIV (I'm still using today) that NEVER failed me, NEVER. Anyways, Leica has been kind enough to replace both sensors for free. When the S007 came out, I was tempted to upgrade my aging S2. At my usual Leica dealer, they kindly checked my S2 before it goes on sale and discovered a corroded sensor! Come on! A third failure from a so serious comapany? I must be the unluckiest photographer on earth then. Still, I upgraded to a reconditioned mint grade SOO7, checked by Leica with a one year guarantee. During my second shooting, the 70 started to rattle from time to time, missing focus lock. Of course, my poker face never let any worries showed to my clients. Back home, I uploaded the photos into Capture One and got struck by what I have discovered (picture attached). I thought my memory card failed (I exclusively use hi-speed Sandisk Extreme and Extreme Pro SD). I tried with different cards, same problem. The DNGs are available if requested. I met the people of Leica at Paris Salon de la photo (photoshow) and, after hours of friendly chat, they acknowledged that there was a video card failure. Wait a second. Are we talking about Leica's flagship camera here? The one that is supposed to compete with a Hasselblad HD6-50 or a PhaseOne XF??? A failure after less than 2000 photos taken? Is this german so-called excellence? Since November 8th, 2018 my SOO7 is at the customer service (I hope) and I have NO NEWS from them!!! How come a pro photographer can trust such miserable products????? How come my 2400€ 5DmkIV works like a charm after litteraly thousands and thousands of photos??? How come it takes 10 days max to Canon to fix and upgrade the firmware of their pro camera when I have been waiting 6+ months to get any information from Wetzlar??? I'm over with this overrated brand. Keep on releasing limited edition for rich Qataris and Russians and let the pros (Canon, Nikon, Hasselblad, Fuji, to name a few) run the photography business. SHAME ON YOU Leica to ignore and disrespect your loyal customers!!! We made you, never forget that. I sent them a letter and I know the drill: they will send me apologies. But I'm not paying for apologies!!! I don't need them!!! I'm paying for equipment that pays my bills and feed me! Today, I'm waiting to get my hands back on my S007 to trade it for a Hasselblad H6D-50c. I am so disappointed by Leica... www.kaisdebali.com