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  1. I recently had the most strange two days at a Leica store with the Leica S system. I have been a long-time Leica S and M user for my work. For the most part, many of the Leica cameras and lenses that I have owned performed flawlessly as expected. Leica clearly wants to be known as the premier "luxury brand" of cameras and lenses. But to do this IMO, the company needs to offer the most reliable and highest quality products to it customers. Leica does this for the most part. What is most frustrating is the major hassle of getting product warranty work done by either Leica USA in New Jersey or in Germany. It takes on the average 8 weeks to get your camera or lens repaired. Base on what happened to me, I posted my in store experience on an earlier post, but believe this topic needs to be addressed by this forum and by Leica senior management. I invite your comments to my personal experience that happened to me. Bottom line, I firmly believe Leica has a S & M system product reliability and quality control issues. My suggestion to be a true "Luxury Brand", Leica needs to adopt a NO hassle, exchange on the spot with a genuine Leica dealer the malfunctioning or broken camera body or lens provided you have your store receipt, within your warranty period and you personally didn't damage the Leica product by dropping or damaging it. Here is what REALLY happened to me, I wrote earlier...TMLH....I feel your pain. In my most recent experience with the Leica S system and lenses, I had several very distressing events happen while at a Leica store. This is no BS, while in the store I was looking at a S 007 with a S 45mm...the store rep just handed me the camera after attaching the lens. The lens auto focus motor literally died in my hands...grinding to halt...this was a brand new, store demo lens. Then I was given a S 30mm to test...incredibly that lens motor died later while I was outside testing the lens and camera. Last...again...no BS...I had a store nearly new S 180 in my hands on the camera and that lens aperture blades locked up....Not kidding...no lie. The next day, I went back and used the store demo S 007 and it had back focus issues. I may have a black cloud and most likely will be banned from the store....but Leica clearly has a "reliability" of components problem. Yes, I know they are fixing the motors for free...good thing too. I believe Leica as a "luxury brand" should simply have a policy of immediate replacement with "New"..no questions asked if your lens or camera breaks within the warranty period and you bought it from a genuine Leica dealer. The idea of a "temporary" swap on camera bodies for the S is IMO NOT up to "luxury brand" standards. If you are paying $17K for a S 007 body or $8K for a lens, if it breaks or malfunctions...the dealer simply gives you a new camera or lens...no hassle, no issues. Same goes for the S lenses...if the focus motor dies, blades lock up etc...you get a new lens on the spot...no hassle, no issues. Leica senior management clearly needs to up their game on "luxury brand" warranty product exchange and fix their reliability problems plus quality control issues. If they do that...they will win far more customers and future business. Maybe the Leica S & M community (we all feel the pain...LOL) should press this issue with Leica. They want to be a "luxury brand"...then if its broken/malfunctions...the dealer swaps on the spot with your receipt in hand with a new one...no hassles. Your thoughts and comments are most welcome for this topic....
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