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Showing results for tags 'customer'.
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My walk during our city at the blue hour almost ended here and I was thinking about to have a nice draught. But then I decided to have a last shot of the day with this guest sitting outside a pub in February! Leica Q - 2.8 - 1/125 sec - ISO 8000
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Wow, am I impressed! I recently purchased a new M8 from a dealer who just never sold it. It also came with a warranty so I filled out the registration card and mailed it in. Well when you purchase the M8, Leica gives to 2 IR/Cut filters for free. Who would not want free Leica filters. I found the info online and filled out the registration necessary to get the filters, only to receive an email from Leica in Germany saying wait a minute you need to send us the registration for the camera first. I explained that I had already mailed in the registration and hoped they would send the filters. Nothing happened for 2 weeks. Here is where it gets interesting and I understand Leica needs to check it out first, I would too. I emailed Birgitta Mielke with Leica Camera AG Customer Care -Software Support in Solms, German on Wednesday just asking him if they had located my registration information and the filters arrived overnight via FedEx from Germany on Friday. Now that is great customer service. Leica does customer service they way it should be done and their staff needs to be commended for it. I remain grateful to be treated so well! Thank you Leica! Jim Headley Managing Editor of the Dakota County Star South Sioux City, Nebraska USA