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Leica repair questions


allan473

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Before buying my first Leica I owned only Nikons. When I needed repairs done I knew the procedure. I would send camera to Nikon, they would acknowledge receipt, and they sent me a number I could use to check the status.

Can you tell me the Leica procedure? I sent a flash to the Allendale, NJ today. What will happen next?

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After some less than satisfactory experiences with Leica NJ, for the past 10 years I've sent my repairs to USA based independent repairpersons - all listed in the sticky and had better servicing, more timely turnaround, and better responsiveness to my questions. YMMV.

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If you do a search you will find various experience from our forum members regarding Allendale, and I doubt if anyone can tell you with certainty exactly what will happen to you. Your best bet is to follow-up with them directly either by phone or email, and see how they respond. Good luck.

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I guess I am not clear. I just want to know what Leica does. Will it acknowledge they received my item? Will they let me know the status of the repair? Or, do I just wait blindly for them to contact me, either in 2 weeks,a month, whatever.

 

Perhaps I am expecting too much. Nikon has a policy they follow as I stated in my op. Many people do not like there service but they follow a policy. Does Leica? That is all I wanted to know.

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I sent it in. My question is, what does like do when they get it. Do they send me updates? Do they give me a service order which I can use to find my status? Or do I hear nothing and suddenly it shows up?

You send it, they work in it' then at some point after you paid the bill, it arrives..

That's Leica, don't you just love em!!

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My experience with Leica Repair in NJ is that I send in an item for repair (through my local dealer), and after a couple of weeks a tech looks at it and contacts my dealer with an estimate of the repair cost. The dealer calls me for approval of the estimate. After that, it can be a few weeks to a couple of months for the repair to be completed. I sent in a Monochrom  today to have its sensor replaced (and to have a 90mm lens calibrated), after calling Leica NJ and being told the sensor work could be a 4-month turnaround. But sometimes they surprise you and return it quicker than estimated. Items under warranty seem to get priority.

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I always call a NJ rep in advance to discuss my needs and their current workload and, if all's clear, I send my gear to the rep so I have a point person who's accountable and who can give me any status reports and shipping info.  

 

Nobody suggested I do this; I just used the same approach as I would for other repairs, e.g., taking my car in for service....I would never just trust a drop-off with an email or note on the windshield.  Plus I'd rather be involved than leave it to a dealer.  On one occasion, for instance, I wanted to know some details about the repair, which the rep couldn't answer, so I was  transferred directly to the technician handling the repair.  

 

Jeff

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I always call a NJ rep in advance to discuss my needs and their current workload and, if all's clear, I send my gear to the rep so I have a point person who's accountable and who can give me any status reports and shipping info.  

 

Nobody suggested I do this; I just used the same approach as I would for other repairs, e.g., taking my car in for service....I would never just trust a drop-off with an email or note on the windshield.  Plus I'd rather be involved than leave it to a dealer.  On one occasion, for instance, I wanted to know some details about the repair, which the rep couldn't answer, so I was  transferred directly to the technician handling the repair.  

 

Jeff

You are amazing!! -- 

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Five or six years ago I sent a Summilux 75 to NJ after getting an e-mail estimate for the price to have it six-bit coded. Two months later I had heard nothing and contacted them—"Oh, we've been trying to call you"—I had no such calls—"it's ready and we wanted to tell you before mailing it back." I got it back, it worked, and I sold it earlier this month. I don't know what would have become of it if I hadn't chased it up. Leica service does seem, well, just not professional. For work on anything that doesn't require Leica AG to be involved I would go to DAG or Sherry Krauter in the US, and Kindermann in Canada.

 

Chris

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12 days after sending it in, I received mail from Leica. They say they cannot duplicate the problem so they will send it back.

 

It was a flash that I could not get to turn on. Perhaps it was my problem. I will know once I get it back.

 

12 days isn't bad but I wish Leica had emailed me rather than send postal mail.

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  • 1 month later...

MY op was in early January.

After post 13, i waited a few weeks and then emailed Leica. I got run arounds but no straight answers. I called today - about 6 weeks after sending in the flash for repair - and a tech said it should be sent out next week.

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  • 4 weeks later...

Well, I sent my Flash to Leica. on 1/9. I went on =vacation and was having it sent to a neighbor. I wrote in late February to customer support and was given 2 names to write to. I emailed both but got no answer. I called on 3/4 and got the tech. My flash was still there - I was told it would be sent out by 3/8. Last Wednesday (3/23) I called again and the flash was still in the shop but it would be sent the next day. I got it today 3/29 -- 79 days after I sent it in.  "Unable to verify complaint." I am not happy.

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