Leica (internal) communication problems ?

[marcbo]

Advertisement (gone after registration)

Sorry to be negative

I'm a proud Leica owner since more than 20 years

I have a subscription for LFI too.

Because of different Leica commercial actions the end date for my subscription in the course of several years has slipped to May instead of January. Since a couple of years this slippage has a negative effect  on any further commercial actions by Leica.

For last year after I was promised a 6 month free subscription for LFI (because I acquired an M(240) in 2013) I didn't get it and even worse, because I waited with my payment I eventually had to pay a penalty of 10 €. I forgot what it was the year before. This year it's the same. Subscribers to LFI were promised a complimentary M book or a free SD card. Result: nada.

There seems to be no internal communication on the follow-up of commercial actions on the Leica user website and LFI.

 

I don't know if this message will have any effect. I see it as a test 

[stuny]

I'm not certain that LFI is owned by Leica.  Perhaps one of our other members can enlighten us.

[Advertisement]

The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[Manoleica]

Hi, I would send a letter to Leica, Board of Directors.. Corporate Office.

Explain the situation & I would image it will be remedied ASAP.......

 

http://us.leica-camera.com/Company/Corporate-Profile/Board-of-Directors

[andybarton]

LFI Magazine is notorious for not knowing anything about how to manage subscriptions, send out magazines, free inducements etc.

 

I think that it has fairly recently been bought by and brought into the Leica organisation, but that doesn't mean they will get any more efficient.

[hoppyman]

Interesting Andy. I didn't know that LFI was now commercially connected to Leica (Camera I guess).
I have been receiving my copies for several years mailed to me here in Australia. It costs almost exactly half the price to subscribe via Leica Camera Australia (when I asked some time ago). That may be more due to Australia Post's charges though. 

I was given the 6 months additional subscription added to my existing subscription on request.
On one occasion I was sent a subscription expiring notice although the payment had been made. On my reply I received an apology and the correction.

 

 I had thought that other offers on an SD card or similar were for new subscribers (?) but I didn't pay too much attention there and may be mistaken.