andybarton Posted July 14, 2015 Share #21 Posted July 14, 2015 Advertisement (gone after registration) Alternatively, do you have any friends or relatives outside of your islands that could buy the bag on your behalf and send it to you? Quote Link to post Share on other sites More sharing options...
Advertisement Posted July 14, 2015 Posted July 14, 2015 Hi andybarton, Take a look here Billingham: Customer service. I'm sure you'll find what you were looking for!
BjarniM Posted July 14, 2015 Author Share #22 Posted July 14, 2015 This a rather sad story of indifferent global service. There are many alternative bags according to many threads on this forum. Why not give serious thought to sourcing a good well-recommended alternative brand? Yes, that's an option i'm thinking about. 1 Quote Link to post Share on other sites More sharing options...
earleygallery Posted July 14, 2015 Share #23 Posted July 14, 2015 Pretty much every company has links to social media on their websites these days, twitter, Facebook, instagram, linkedin etc., no doubt put there at the insistence of their web designer. Unfortunately not many make any use of them or understand how they should be used, and it seems Billingham bags are one. It's very poor and doesn't reflect well on them that they don't have some system in place for handling social media or even email traffic. I'd take my business elsewhere, but if you really must buy their bag, can't you borrow someone else's phone to make the call or use a pay phone somewhere? Seems even more daft in this day and age that a phone call is a difficulty. Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 14, 2015 Author Share #24 Posted July 14, 2015 (edited) If you really want to contact Billingham, putting some credit into a Skpe account seems like very little hassle compared to the frustration you are clearly sharing right now. I could do that, of course, but i'm simply not interested in putting more effort in this matter where i was expecting just a little bit of customer service from a company, that is dependent on us - the customers. I think i already have done more than enough to really wanting to contact Billingham Bags concerning this with my effort. By the way, i'm not frustrated, not at all. I'm not a person that gets frustrated nor do i have a grudge against anybody I just think this is way of all limits, or what it's called in proper english. Alternatively, as WDA says, just buy a different bag. There are hundreds of good ones out there. It's Billingham's loss. Yes, i will have to take a look at other brands, which is a pity though, since my mind was set on a Billingham bag, which is (or was) just what i need. Edited July 14, 2015 by BjarniM Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 14, 2015 Author Share #25 Posted July 14, 2015 (edited) Alternatively, do you have any friends or relatives outside of your islands that could buy the bag on your behalf and send it to you? Maybe i could check that. Edited July 14, 2015 by BjarniM Quote Link to post Share on other sites More sharing options...
andybarton Posted July 14, 2015 Share #26 Posted July 14, 2015 I see that Billingham have contacted you via Twitter and asked you to follow them so that they can send you a direct message. That was 7 hours ago. Have you done so? Edit: it seems that you have. Did they DM you as they said they would? Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 14, 2015 Author Share #27 Posted July 14, 2015 Advertisement (gone after registration) Pretty much every company has links to social media on their websites these days, twitter, Facebook, instagram, linkedin etc., no doubt put there at the insistence of their web designer. Unfortunately not many make any use of them or understand how they should be used, and it seems Billingham bags are one. It's very poor and doesn't reflect well on them that they don't have some system in place for handling social media or even email traffic. I agree on this one. I have a university degree in digital communication, and it just exceeds all my common sense why a company just seems to ignore this part. I'd take my business elsewhere, but if you really must buy their bag, can't you borrow someone else's phone to make the call or use a pay phone somewhere? Seems even more daft in this day and age that a phone call is a difficulty. I could of course just drive by my office and make a call. I will do that. Or...No, i will not. On further consideration, i will not put more effort in this. I'm gonna spend money somewhere else. Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 14, 2015 Author Share #28 Posted July 14, 2015 (edited) I see that Billingham have contacted you via Twitter and asked you to follow them so that they can send you a direct message. That was 7 hours ago. Have you done so? Yes, they did answer (hold your horses now) a whole day after i tweeted and included their name in the tweet. I did send them a direct message today, where i did explain that i have been trying to contact them for five days, and i left my number and asked them to call me ASAP, but - no surprise for me - no one did neither call or did bother to answer the message. Edited July 14, 2015 by BjarniM Quote Link to post Share on other sites More sharing options...
andybarton Posted July 14, 2015 Share #29 Posted July 14, 2015 I would give them a chance. Not every company can respond to a Tweet or DM instantly. They only asked you to DM them 7 hours ago. Which would have been about 15:00 here Apart from British Airways, I have always found that companies respond to Tweets reasonably quickly as they are public and can been seen by anyone. They don't like the poor publicity. 1 Quote Link to post Share on other sites More sharing options...
LocalHero1953 Posted July 14, 2015 Share #30 Posted July 14, 2015 Just visited the Billingham site, added a Hadley Pro to my basket (15 secs) and visited checkout (another 15 secs). Not lightning quick, but acceptable. I don't want to buy, so went no further. One wrinkle is that unless you choose a colour/material option, clicking Add to Basket appears to have no effect. Perhaps error trapping could be improved, but hardly a hanging offence. 1 Quote Link to post Share on other sites More sharing options...
Guest Posted July 14, 2015 Share #31 Posted July 14, 2015 Just visited the Billingham site, added a Hadley Pro to my basket (15 secs) and visited checkout (another 15 secs). Not lightning quick, but acceptable. I don't want to buy, so went no further. One wrinkle is that unless you choose a colour/material option, clicking Add to Basket appears to have no effect. Perhaps error trapping could be improved, but hardly a hanging offence. I did the same exercise late this afternoon. Someone answered the phone after 3 rings and I was able to add a bag to my basket. I have supplied equipment to Billingham in the past and always found them very efficient . I would not use another make of bag. BrianP Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #32 Posted July 15, 2015 I did the same exercise late this afternoon. Someone answered the phone after 3 rings and I was able to add a bag to my basket. I have supplied equipment to Billingham in the past and always found them very efficient . I would not use another make of bag. BrianP It's good they mind answering the phone since they apparently don't mind answering customers contacting them on the web. Quote Link to post Share on other sites More sharing options...
Guest Posted July 15, 2015 Share #33 Posted July 15, 2015 they apparently don't mind answering customers contacting them on the web. " Quote" Since they don't mind answering,I can not see what the problem is ? BrianP Quote Link to post Share on other sites More sharing options...
pop Posted July 15, 2015 Share #34 Posted July 15, 2015 Would you mind, please? Poking fun at what might be a simple typo or a slight confusion about the use of a verb in a foreign language, indeed. Quote Link to post Share on other sites More sharing options...
DigitalHeMan Posted July 15, 2015 Share #35 Posted July 15, 2015 (edited) It's good they mind answering the phone since they apparently don't mind answering customers contacting them on the web. I sent them a mail using the mail address on their site last night at 9pm. I received a response from them this morning at 10am. The response came from custserv @ billingham.co.uk - maybe you want to try mailing them there. Interestingly their website has a problem this morning and I am getting a page not found error for the home page Edited July 15, 2015 by andybarton Please do not give third party emails in the forum Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #36 Posted July 15, 2015 (edited) I don't know to which earlier comment in this thread comment #33 and #34 is aimed at, but if it's aimed at one of my other comments, yes english is a foreign language to me (and i don't speak nor write english fluent), but maybe you understand the consensus, though. Edited July 15, 2015 by BjarniM Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #37 Posted July 15, 2015 (edited) I sent them a mail using the mail address on their site last night at 9pm. I received a response from them this morning at 10am. The response came from custserv @ billingham.co.uk - maybe you want to try mailing them there. Interestingly their website has a problem this morning and I am getting a page not found error for the home page Thank you. I have already tried sending them two emails. First from one email account and later from another email account, but still with no response. Edited July 15, 2015 by BjarniM No third party emails in the forum, please Quote Link to post Share on other sites More sharing options...
philipus Posted July 15, 2015 Share #38 Posted July 15, 2015 I'm not sure which bag you want but Kamerahuset.dk has lots of Billingham and deliver to the Faeroislands. Photografica in Copenhagen has the Billingham Leica and they also deliver to your place. Then there's Scandinavian Photo in Sweden which also has lots of Billingham models and deliver to your place, too. 1 Quote Link to post Share on other sites More sharing options...
andybarton Posted July 15, 2015 Share #39 Posted July 15, 2015 Sounds like the problem has been solved. Quote Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #40 Posted July 15, 2015 I'm not sure which bag you want but Kamerahuset.dk has lots of Billingham and deliver to the Faeroislands. Photografica in Copenhagen has the Billingham Leica and they also deliver to your place. Then there's Scandinavian Photo in Sweden which also has lots of Billingham models and deliver to your place, too. As i did explain in comment #12 i have already been trying those options, you mention. Since i need five different items it's easier said than done finding a store. Quote Link to post Share on other sites More sharing options...
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