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Leica changed a new sensor to M9-P but didn't get an upgrade offer


0Raakkeli

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Interesting. I was in Wetzlar last Friday and I asked them to clean the sensor on my MM. When I went back to collect it they said that they had found corrosion and would I be interested in an upgrade to an M246. I said yes, of course. They kept the MM and said to expect an upgrade offer by email in two working days. That would have been yesterday! Perhaps they have changed their mind and are fitting a new sensor... We will see.

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The sensor in my M9-P was replaced last month due to corrosion (posted from the UK to Germany) and I wasn't given the option of an upgrade. It's highly unlikely I would have taken that anyway, since the M9-P has all I want in a camera..   ..the policy of an upgrade option does seem to be a bit hit-and-miss though.

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Were you hoping for an offer to accept?

If you know the sensor might be a problem, probably best to specifically request the option when sending in for repair?

But then it might just be something that comes to light in a routine CLA so you never have the option.

 

Just out of interest, does anyone know what they do with the purchased M9/MM/M-E from the exchange? I'm assuming they are cannibalised for parts?

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I think if you would like an upgrade, this is always an option. You just need to ask for it.

But beware, the upgrade, as far as I know, is not cheap. In fact not convenient at all.

It is cheaper to purchase a second hand M and have the previous camera fixed for free.

The repair covers for future defects on the sensors for two years and always for corrosion.

So I have been told. And in my case I will go for repair when I have acquired a second body.

G.

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  • 2 weeks later...

Anyone who expects a consistent message from Leica service may be disappointed. My prognosis on an M9 shutter repair last winter oscillated wildly depending on who I was talking with. But in the end it was a good repair in about 6 weeks.

 

As the guys above suggest, if you want to upgrade ask. And ask again. If you get no, then ask someone else LOL

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  • 3 weeks later...

Sent an email about the upgrade a month ago. Got an answer that they are looking into it.

After 2 weeks no answer so asked again. Got an apology and was told that they will check what is going on.

Still no answer.

Not really impressed...

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The sensor has already been replaced. All I was asking was the possible upgrade option from M9-P to M-P.

After the two weeks the person I was writing was surprised that I haven't been contacted yet and that she was going to see what is going on.

That was two weeks ago.

Still no answer from them.

Has the customer service always been this bad?

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The sensor has already been replaced. All I was asking was the possible upgrade option from M9-P to M-P.

After the two weeks the person I was writing was surprised that I haven't been contacted yet and that she was going to see what is going on.

That was two weeks ago.

Still no answer from them.

Has the customer service always been this bad?

 

 

As your sensor has already been replaced, the upgrade is available to you via your local Leica dealer. He will give you a quote for the difference between your camera and a new MP. 

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They've apparently got stock of 'new' corrosion proof sensors so I expect they will just replace them. I think they offered the upgrade due to not being able to replace sensors at that time.

So it takes 4 weeks for them to say no?

I can understand that they might not be offering the upgrade option anymore now that they have apparently fixed the issue.

The problem for me is the 4 weeks that they haven't contacted me.

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They've apparently got stock of 'new' corrosion proof sensors so I expect they will just replace them. I think they offered the upgrade due to not being able to replace sensors at that time. 

 

That is great news. My MM is in Wetzlar for sensor replacement and I'm told I won't get it back until the end of July so it follows I'll have the new, updated sensor. :)

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I imagine that the majority of staff at Leica HQ are just sitting in front of their computers answering emails. I wonder how many queries they receive each day? The mind boggles.

So you think that 4 weeks is an acceptable time to get a simple answer to a simple question?

That's fine.

I personally don't think so.

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I'm sure Leica gets a volume discount- the price for one KAF-18500 sensor, that used in the M9, is over $2600.

 

http://www.digikey.com/product-search/en?keywords=kaf-18500

 

Leica replaces more than just the sensor, and of course the procedure is labor intensive.

 

I would think offering the upgrade at the request of the customer would be cost-effective for Leica.

 

Myself, I would want the sensor replaced.

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