Does Leica acknowledge "Passport" registration?

[fussgangerfoto]

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Almost every piece of Leica gear that I've purchased has been used and out of warranty, but this year, I did purchase a new M240 and a lens (US, authorized dealer).

 

In its typically anachronistic approach, Leica requires that a post card, complete with fixed-space character blocks, be handwritten and mailed to the US headquarters to register new equipment. No online registration. So I completed the form, affixed a postage stamp in the correct denomination and handed it to the gentleman who walks house-to-house in wool pants 6 days a week in the hope that it will find its way to the proper authorities at Leica, perhaps to be forwarded to Solms where monks will enter my details into the parchment books.

 

So I wonder if Leica acknowledges this registration with any type of correspondence or notification? It's only been about 3 months, so perhaps it's my expectations are unrealistic, but I thought there would likely be some form of acknowledgment by now. I'm not looking for a suitable-for-framing certificate or a thank you note, just a confirmation.

[jdlaing]

Almost every piece of Leica gear that I've purchased has been used and out of warranty, but this year, I did purchase a new M240 and a lens (US, authorized dealer).

 

In its typically anachronistic approach, Leica requires that a post card, complete with fixed-space character blocks, be handwritten and mailed to the US headquarters to register new equipment. No online registration. So I completed the form, affixed a postage stamp in the correct denomination and handed it to the gentleman who walks house-to-house in wool pants 6 days a week in the hope that it will find its way to the proper authorities at Leica, perhaps to be forwarded to Solms where monks will enter my details into the parchment books.

 

So I wonder if Leica acknowledges this registration with any type of correspondence or notification? It's only been about 3 months, so perhaps it's my expectations are unrealistic, but I thought there would likely be some form of acknowledgment by now. I'm not looking for a suitable-for-framing certificate or a thank you note, just a confirmation.

In the U.S. It is not required to send the card in. All you need is your sales receipt for warranty work. Leica USA does not tell you they have received the card.

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[Manoleica]

Hi, I've never sent any Registration cards in.. with Leica I just list everything/details in the Members Area @ Leica.com - 2 hard copies of the reciept saved (1 in box//1 in File + 3 digital copies)

(from the security point of view - when sending the card by snail mail - anyone & everyone has an opportunity to know you & your purchase!!) 

[Jeff S]

Just marketing….no need to fill out for either basic warranty or Passport, which have different terms depending on gear (camera vs lens) and country.

 

Jeff

[pedaes]

If you do send it in (UK) you get a nice letter and the latest full brochure so you can select your next purchase in comfort.

[250swb]

In the UK you fill out the Passport card and post it to.............but they don't give you an address. That is my recollection, and it turns out to be an anonymous office in Hemel Hempstead. I hope the Leica brochures will be collectibles one day.

 

Steve

[darylgo]

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In the US I receive back a nice little card that lists my name, serial #, item, warranty start date and expiration date.  A short note then Congratulates me and says the item is registered with the non-transferable Passport Protection Plan, and continues to say the plan offers peace of mind and priority complimentary attention.  It is signed by the President. If I need service Leica doesn't ask for any proof of purchase if registered.  

 

Are you in the US?  If so, give New Jersey a call and they will send the confirmation card.  As others have written, it is a formality and not necessary to receive service.

[spylaw4]

In the UK you fill out the Passport card and post it to.............but they don't give you an address. That is my recollection, and it turns out to be an anonymous office in Hemel Hempstead. I hope the Leica brochures will be collectibles one day.

 

Steve

 

Actually there is an address on the card, at least on the latest version, albeit hard to find unless one looks closely. One should always register a camera/lens on Leica's website for obvious reasons.

 

Passport applications (UK) are outsourced to an agent as is brochure supply - although the latter seem to be getting a bit sporadic in what's available,  You should get your shiny Passport back in about a week or ten days. 

[Jeff S]

 One should always register a camera/lens on Leica's website for obvious reasons.

 

 

What obvious reasons?  All you need is your own records, and even then Leica doesn't refuse legitimate service.

 

Jeff

[sanyasi]

Yes.  I have received an acknowledgement each time I registered Leica equipment in the U.S.  Of course there is no reason to register anything because whatever it is always breaks exactly one month after the product is out of warranty.  

[Jeff S]

 Of course there is no reason to register anything because whatever it is always breaks exactly one month after the product is out of warranty.  

Leica has serviced some gear for me without charge despite warranty expiration…and without any additional registration. 

 

Jeff