guyhein Posted August 31, 2012 Share #1 Posted August 31, 2012 Advertisement (gone after registration) Hello, the M-Summarit f=5cm 1:1,5 with the number 1471789 has been lost or stolen (won in UK with ebay, sent by Royal Mail to Luxemburg). Thanks a lot to turn your attention to Summarits offered for sale. Regards Guy Quote Link to post Share on other sites More sharing options...
Advertisement Posted August 31, 2012 Posted August 31, 2012 Hi guyhein, Take a look here Stolen Summarit. I'm sure you'll find what you were looking for!
earleygallery Posted August 31, 2012 Share #2 Posted August 31, 2012 If you're sure it's not a scam by the seller, how was it sent to you (i.e. was it sent by an insured/signed for service?). Royal Mail told me they had to allow 3 months to try and trace a lost parcel sent within Europe. Quote Link to post Share on other sites More sharing options...
guyhein Posted August 31, 2012 Author Share #3 Posted August 31, 2012 If you're sure it's not a scam by the seller, how was it sent to you (i.e. was it sent by an insured/signed for service?). Royal Mail told me they had to allow 3 months to try and trace a lost parcel sent within Europe. The parcel has been sent by registered mail. The seller has got a tracking number from Royal Mail, and after he got my money, he seems no more to care about anymore. He says that Royal Mail has lost the parcel, not he. Strange method to deal with a customer, isn't it? Regards Guy Quote Link to post Share on other sites More sharing options...
mobeyone Posted August 31, 2012 Share #4 Posted August 31, 2012 How did you pay ? If you used PayPal, log a case for non receipt, he will soon care. Quote Link to post Share on other sites More sharing options...
Jaybob Posted August 31, 2012 Share #5 Posted August 31, 2012 How did you pay ? If you used PayPal, log a case for non receipt, he will soon care. +one million Quote Link to post Share on other sites More sharing options...
aesop Posted August 31, 2012 Share #6 Posted August 31, 2012 +one million ...make that 1,000,001. Yup, Guy, I am 100% with mobeyone and Jaybob on this one if you paid via PayPal. Non-receipt is not your problem - contact PayPal and request your money back. Let the seller sort out his troubles with Royal Mail. Quote Link to post Share on other sites More sharing options...
guyhein Posted August 31, 2012 Author Share #7 Posted August 31, 2012 Advertisement (gone after registration) Thank you guys for your help! Unfortunately, Paypal in the general conditions to be refunded for an item not delivered has a point 4.1 deciding that a refund is excluded for items lost during shipping. Regards Guy Quote Link to post Share on other sites More sharing options...
mobeyone Posted August 31, 2012 Share #8 Posted August 31, 2012 Thank you guys for your help! Unfortunately, Paypal in the general conditions to be refunded for an item not delivered has a point 4.1 deciding that a refund is excluded for items lost during shipping. Regards Guy What was your method of postage? And how has it been confirmed? By the carrier? Quote Link to post Share on other sites More sharing options...
guyhein Posted August 31, 2012 Author Share #9 Posted August 31, 2012 What was your method of postage? And how has it been confirmed? By the carrier? The seller has sent a registered parcel with Royal Mail. He gave me the tracking number. Royal Mail has confirmed having sent the parcel to Luxembourg on July 20. Unless declared in their general terms, Royal Mail's partner in Luxembourg to deliver registered mail is not P&T Luxembourg, but an unknown carrier. The seller should contact Royal Mail to get details on the lost parcel, but as soon as he has been paid, he ignores my emails. Quote Link to post Share on other sites More sharing options...
mobeyone Posted August 31, 2012 Share #10 Posted August 31, 2012 The seller has sent a registered parcel with Royal Mail. He gave me the tracking number. Royal Mail has confirmed having sent the parcel to Luxembourg on July 20. Unless declared in their general terms, Royal Mail's partner in Luxembourg to deliver registered mail is not P&T Luxembourg, but an unknown carrier. The seller should contact Royal Mail to get details on the lost parcel, but as soon as he has been paid, he ignores my emails. Just to clear something up, have you actually logged a dispute with eBay? The seller has an obligation to file a claim on your behalf iirc. The royal mail will compensate if a secure method of postage us used but you must file a claim within so many days. If you have not yet filed a claim, forget the t&cs and under your purchase history click on having a problem next to your item and log a claim. I was in a similar situation when parcel farce lost an item, had a tracking number but eBay ruled in favour of the buyer and I had to claim from parcel farce. 1 Quote Link to post Share on other sites More sharing options...
MarkP Posted September 2, 2012 Share #11 Posted September 2, 2012 My experience with Royal Mail is that they are hopeless. It is a nightmare trying to identify their partner couriers in other countries when a parcel is late or not delivered. To be fair the vendor did try to help from his side. In the end my parcel was delivered - weeks late. No help form Royal Mail trying to sort it out. 1 Quote Link to post Share on other sites More sharing options...
guyhein Posted September 5, 2012 Author Share #12 Posted September 5, 2012 Hello friends, Just to tell you that, after fighting with Ebay and Paypal, I've got a refund for the lost Summarit. Regards Guy 2 Quote Link to post Share on other sites More sharing options...
Studio58 Posted September 5, 2012 Share #13 Posted September 5, 2012 I send all my ebay items by post but insured for the full value. Did the seller not do this ? Quote Link to post Share on other sites More sharing options...
guyhein Posted September 5, 2012 Author Share #14 Posted September 5, 2012 I send all my ebay items by post but insured for the full value. Did the seller not do this ? I don't know, because he doesn't answer my emails. He sent the parcel with signed for mail. The problem is especially the Royal Mail who tells us on its homepage that its courier for Luxembourg is P&T Luxembourg. Trusting this homepage, I gave my packup station address which is ok for P&T Luxembourg, but not for other couriers.. Impossible for the buyer to get the name of the courier. Regards Guy Quote Link to post Share on other sites More sharing options...
wda Posted September 5, 2012 Share #15 Posted September 5, 2012 Hello friends, Just to tell you that, after fighting with Ebay and Paypal, I've got a refund for the lost Summarit. Regards Guy Guy, that is a good outcome. Now find a lens from a reputable Leica dealer and be confident that he will serve you well. A Summarit is a very good lens. 1 Quote Link to post Share on other sites More sharing options...
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