budhudson Posted May 8, 2012 Share #1 Posted May 8, 2012 Advertisement (gone after registration) Hello all As i have said in other posts, my X1 is in for repair due to the pop up flash not staying in the body housing This is after not a lot of use (will check actuation count if i can when i get it back) and certainly not much with the flash for sure The cost of this is quoted at £387.64 Basically a quarter of the price of the camera to repair a design fault This is the 'not happy' part of the title Quote Link to post Share on other sites More sharing options...
Advertisement Posted May 8, 2012 Posted May 8, 2012 Hi budhudson, Take a look here Pop up flash repair - not happy. I'm sure you'll find what you were looking for!
dkCambridgeshire Posted May 8, 2012 Share #2 Posted May 8, 2012 Assuming this is for a repair by Leica, have you protested? Surely for the price quoted they should be able to give the camera a full service too? Did you buy the camera new and if so when? dunk Quote Link to post Share on other sites More sharing options...
budhudson Posted May 8, 2012 Author Share #3 Posted May 8, 2012 Dunk Yes this is back with Leica I groaned at my local dealer (who i bought it from originally second hand last February) I am told it comes back with new flash parts (obviously) a new top plate and a service to the camera to make sure the timings are all calibrated and sensor is good etc Still steep though methinks? Mark Quote Link to post Share on other sites More sharing options...
dkCambridgeshire Posted May 8, 2012 Share #4 Posted May 8, 2012 If you bought it last February ie Feb.2012 then maybe the dealer should cover the repair under the guarantee? Was it purchased from a Leica dealer? Did you by the camera with a guarantee and if so what is the guarantee period? dunk Quote Link to post Share on other sites More sharing options...
budhudson Posted May 8, 2012 Author Share #5 Posted May 8, 2012 Dunk I did hint at this being disappointing to be charged for a design fault so new into me using it Fell on deaf ears though Last Feb meaning last year 2011 so im a bit out with Leica and shop warranty unfortunately. Yes it was from an official Leica dealer I did plead about age and little use etc but, again, deaf ears Believe me mate, i am from Yorkshire and dont take matters lightly where money is concerned Mark Quote Link to post Share on other sites More sharing options...
dkCambridgeshire Posted May 8, 2012 Share #6 Posted May 8, 2012 I wonder if anyone else experiencing this problem has managed to find an independent repairer capable of fixing the flash housing mechanism? dunk Quote Link to post Share on other sites More sharing options...
budhudson Posted May 8, 2012 Author Share #7 Posted May 8, 2012 Advertisement (gone after registration) Erm, I hope not (for the right reasons) Quote Link to post Share on other sites More sharing options...
HPS3000 Posted May 9, 2012 Share #8 Posted May 9, 2012 I'm sorry to read about your problem. Just on a sidenote: any new product bought with the European Union as a mandatory defects liability (given by law) of 2 years. This does include your X1 ... Quote Link to post Share on other sites More sharing options...
wda Posted May 9, 2012 Share #9 Posted May 9, 2012 I would probably not pay so much for a repair to retain the flash in the body. It is a design fault and most users have learned to live with it. I avoid covering the flash with a finger and that reduces the pop-up rate. It is an irritant, but I have managed to control it rather than lose the camera for some time with Leica. Quote Link to post Share on other sites More sharing options...
budhudson Posted May 9, 2012 Author Share #10 Posted May 9, 2012 If i could go back with a warranty claim then i would believe me It is very disappointing for this but thats life With regard to the pop up flash and living with it - i did try this (had to do this more like) by using a rubber band to stop it popping up/out. Not a good look or a proper solution really as it also kept misfiring and flashing even when in the body! If it was stuck inside (instead of not staying in and always popping out) then this wouldnt have been a problem. External flash and no more issue It has put me off buying an M8/M9 i must say though Quote Link to post Share on other sites More sharing options...
budhudson Posted May 9, 2012 Author Share #11 Posted May 9, 2012 After looking at my sales receipt it was bought in August last year so is covered by Leica Dealer warranty Result (Note to self - dont jump gun and always check the smallprint) Quote Link to post Share on other sites More sharing options...
HPS3000 Posted May 9, 2012 Share #12 Posted May 9, 2012 After looking at my sales receipt it was bought in August last year so is covered by Leica Dealer warranty Result (Note to self - dont jump gun and always check the smallprint) In this case, try contacting Leica directly - it might help. Quote Link to post Share on other sites More sharing options...
budhudson Posted May 9, 2012 Author Share #13 Posted May 9, 2012 Hans Peter Thanks for the comment Its back with the dealer and they are sorting it on my behalf directly with Leica Kind regards Mark Quote Link to post Share on other sites More sharing options...
andybarton Posted May 11, 2012 Share #14 Posted May 11, 2012 My flash has just developed this fault. Probably no more than 500 shots, and 3 months old. Combined with the manual focus problem, I am seriously beginning to regret buying this camera. Twice I have bought new Leica camera bodies - both will have had to go back to Solms. Quote Link to post Share on other sites More sharing options...
phancj Posted May 11, 2012 Share #15 Posted May 11, 2012 I realize that buying ANY electronics from ANY brand is always hit and miss, with the need for luck to avoid a dud. My X1 has 10s of 1000s of photos and no prob so far. it did get a nice clean up and tightening of dials some months back since I realize warranty was about to lapse. Granted I have only used the flash twice haha.... I have already posted that service in Singapore Leica is top notch, hence I am the least worried. CJ Quote Link to post Share on other sites More sharing options...
phancj Posted May 11, 2012 Share #16 Posted May 11, 2012 (edited) Hans Peter Thanks for the comment Its back with the dealer and they are sorting it on my behalf directly with Leica Kind regards Mark Mark, As long as it is within 2 years I cannot see any reason how leica can make u pay anything for repairs. You should stand on firm ground on this issue. You shouldnt be "hinting" if they insist you pay, you should state outright you shouldnt be paying, esp for one from Yorkshire haha And my experience has been top notch pertaining to service, even better than Nikon here which I consider superb as well. CJ Edited May 11, 2012 by phancj Quote Link to post Share on other sites More sharing options...
zstsc@yahoo.com Posted July 2, 2015 Share #17 Posted July 2, 2015 I have just lived with my pop-up flash stowed all up, and shoot in continuous shooting mode. In continuous mode, flash will automatically be disabled even if it is sprung out. Quote Link to post Share on other sites More sharing options...
jaapv Posted July 5, 2015 Share #18 Posted July 5, 2015 Hello all As i have said in other posts, my X1 is in for repair due to the pop up flash not staying in the body housing This is after not a lot of use (will check actuation count if i can when i get it back) and certainly not much with the flash for sure The cost of this is quoted at £387.64 Basically a quarter of the price of the camera to repair a design fault This is the 'not happy' part of the title Did you check the estimate? Leica sometimes quotes a price and then in small letters at the bottom the amount due turns out to be 0.00 because of guaranty. Quote Link to post Share on other sites More sharing options...
enboe Posted July 26, 2015 Share #19 Posted July 26, 2015 A different experience, my X1, purchased new from a Leica dealer in July 2010, had the battery retention clip fail. I dropped it off at the local Leica Gallerie, and much to my surprise, it showed up about a month later repaired free of charge. This is the second time I have received a free repair, an M6TTL/LHSA with a shutter fault being the other, well past the warranty period. I believe, but have no direct proof, that they take condition, repair history for the type of failure, and purchase location into consideration in determining if they provide an out-of-warranty repair for no cost. My X1 looked factory fresh upon submission to repair. Eric Quote Link to post Share on other sites More sharing options...
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