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Leica customer service - Read what happened to my M9


Samir Jahjah

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Congratulations! Thanks for letting us know! Enjoy!

Do you know why they replaced the sensor?

 

No. It was not cracked and according to the dealer an initial cleaning attempt was unsuccessful - I used the camera under rain, in high humidity conditions - and some dust was apparently behind the glass of the sensor. But I don't know more.

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I've had nothing but great experience with Leica USA in NJ for my M9 and lens servicing. Just discovered that its sensor / glass cover is cracked, and sent it in for replacement.

I'm confident that the excellent service will continue. It's reassuring to know that premium pricing brings premium service.

Rich

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I had the same experience. A new sensor, new covering and adjustment on a 5 year old M9. No charge! It sure makes a Leica a good investment.

 

On the other hand, Nikon repair in Torrence CA made my life miserable several times. I sold all of my Nikon gear a few years ago and never looked back.

 

Now if only Leica made a 150-400 Elmar for my S2 I'd be a very happy camper... Hell, I'd settle for a 300 or 350 Elmar.

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I'll add my voice to this. I've had great service and fast turnaround times from Leica Service in New Jersey. Whatever problems they might have once had (I never experienced any) seem to have been resolved and they are now doing a fantastic job.

 

I shoot professionally and use my MM constantly so I rely on fast service. I just had to send it in for a dead pixel fix and they sent it back to me 48 hours after they received it--clean as a whistle and fully calibrated.

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I too recently had a great experience with Leica NJ. M9 sent in for rangefinder calibration, removal of dust in finder, replacement of a scratched window, and sensor cleaning. Sensor was replaced and the rest done at no cost under goodwill warranty !!

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We were on a long voyage with our motorcycle, Coast to Coast USA. For my huge embarrassment I discovered that I managed to mix up the battery charger for my M9. So I hade none with other words.We hoped to get a little help in LA, in the new Leica Store. We were welcomed with warm words, battery went into the Stores charger, and meanwhile it was charging, Wayne Serrano did an incredible checkup on my faithful trip comrade.

What can I say? THANK YOU Leica Store in LA!!! This is a true Leica way of thinking with an outstanding service!

And just to my Leica biker friends - we ride a BMW 1200 GSA, M9 was in the tank bag absolutely no problem.

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  • 2 weeks later...
In July, I dropped my M9 at my dealer to get the sensor cleaned - I used it for almost 5 years in Central Africa and West Africa - and had not done any professional cleaning.

 

Last week, after more than two months, my dealer send me an email - the M9 is back...and what did Leica do was simply amazing and totally unexpected :

 

- they cleaned the viewfinder,

- recalibrated the rangefinder,

- they put a new 'gainage',

- and they put a new sensor,

 

All under good will - and at no charge.

 

I am speechless - and Kudos for this kind of services which come with a 6-month warranty.:)

 

I think the moderator must have been asleep; he should have stepped in and prevented the posting of this message. We're here to complain, not to praise Leica.

 

HFL

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I think the moderator must have been asleep; he should have stepped in and prevented the posting of this message. We're here to complain, not to praise Leica.

 

HFL

You're' half right!

I was not asleep but travelling for the last three weeks.

 

Just goes to show good things happen when 'the cat's away'. ;)

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I had a similar experience - not sensor but shutter. Sent my M9 to Solms out of warranty (I bought it used from Aperture London). After 18 months it started to overexpose badly and seemed to be worse in hot climates (happened first in Nevada, then Florida then finally failed in Spain where I was getting blowout overexposure and some green tinted ghosting on all shots). I live in Ireland and it behaved better in the cold!.

 

Local Dublin dealer (Conns) happily accepted it logged it on their system and sent it to Leica for me. I got an email from Leica when it arrived and then had direct email updates from the engineer when he got to it the following week. They cleaned, re-calibrated finder and replaced the shutter all for free.

 

I was delighted and surprised that this type of customer service still exists. Now 4 years with the M9 and just bought MM.

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You're' half right!

I was not asleep but travelling for the last three weeks.

 

Just goes to show good things happen when 'the cat's away'. ;)

I only got within reach of the Internet after a week just now. I would have deleted the post instantly, even banned the member:D

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