M9 sensor problem an Leica customer service

[icemanhk]

Advertisement (gone after registration)

Hello

 

My M9 sensor got problem now. There are 3 spots on the sensor, which cannot be cleaned. I brought to repair specialist, he confirmed me that he cannot clean it also.

 

So, I email to see if I can send back to Solmn, waited two days but no reply.

 

I searched my email, found that I asked two questions in last 2 years about M9 to customer service, one is for AWB, the another is for scratched viewfinder, but I never get any reply from them. As the two questions are not that important, so I just left them and no follow up.

 

I would like to know, if anybody here ever get reply from? If I still do not have their reply, to whom I can escalate and send my complaint letter to?

 

Many thanks.

Edited July 1, 2011 by andybarton
Email addresses removed

[UliWer]

The mail address you mention should be right.

 

Perhaps you try again with

 

When I had a question I usually got an instant reply.

Edited July 1, 2011 by andybarton

[Advertisement]

The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[astroboy888]

I wrote to them from the address given in the owners section and did not get an answer for over 2 weeks.

 

Finally got a email address from a friend who had dealings with them and got a reply in two days.

 

Good luck getting the issue solved.

[plasticman]

I also wrote a couple of mails a while ago and received no reply. In retrospect, I think that because of language issues, questions can sometimes appear to be 'rhetorical' - that is, the customer service staff probably noted the contents of the mails, but assumed that they didn't require an answer.

[proy]

I also wrote a couple of mails a while ago and received no reply. In retrospect, I think that because of language issues, questions can sometimes appear to be 'rhetorical' - that is, the customer service staff probably noted the contents of the mails, but assumed that they didn't require an answer.

 

 

Someone would go to the trouble of sending Leica customer service a rhetorical question?

 

This is a rhetorical question.

[Paul Verrips]

I mailed them for the factory tour several times and for engraving the M9 and they responed every tim within 1 or 2 days.

 

Maybe try one of the Contactpersons directly

 

Andrea.frankl at leica-camera.com or another one from the kink below.

 

Leica Camera AG - Service - headquarters germany

Edited July 1, 2011 by jaapv

[icemanhk]

Advertisement (gone after registration)

I got their reply finally.

 

They just asked me to contact distributor, nothing more...

 

Anyway, I will contact them in next week, most probably it needs to replace sensor. It is because my friend got same problem in last month, and he got replaced.

[250swb]

Any chance of seeing these spots by posting an image? What methods have you used to try and clean it?

 

Steve

[rosuna]

Anyway, I will contact them in next week, most probably it needs to replace sensor. It is because my friend got same problem in last month, and he got replaced.

 

When did you get your M9 (purchase date)?

 

I heard the same story in more than one occasion...

 

What is wrong with Kodak?

[John.of.Gaunt]

Could you please upload an example of your sensor spots. Mine hat some in the past, I am just interested if this is the same. I received a new sensor.

 

regards J

[icemanhk]

Too bad I have sent my M9 to agent and on the way to Leica now...

 

They look like wet / oil spot. It is easier to be found, because the color is lighter when comparing with the sensor color.

 

rosuna, my M9 was delievered on 3-Dec-2009. What is your story?

[earleygallery]

Oil spots are common on new M9's, clean them off yourself, pointless sending it back to Leica, you'll probably get some more as soon as you start using it again!

[bruniroquai]

Since 20th April that I bought my first leica M9 I have had six Leica M9, the last one, arrived one week ago and works fine, after a lot of calls and emails with andrea frankl and gabriele arnold (incredible people), and personalize specially for me. Spot troubles always.

 

You can read on my blog: desdemiobturador my experience clicking on "google translate" for your language.

 

Here it is:

 

Mi nueva pequeña por Bruno Gracia, en Flickr

[rosuna]

rosuna, my M9 was delievered on 3-Dec-2009. What is your story?

 

During the first weeks of 2011, more or less, a series of cameras had problems with non-removable "particles" on the sensor. The cameras have to be sent to Leica. I think that was the case of bruniroquai.

[k-hawinkler]

... "six Leica M9" ...

 

I admire your determination.

In the end, Leica improving their quality assurances, helps all of us Leica customers.

 

Thanks, K-H.

[charles-k]

I have 2 M9's, and both when new have had like an oily residue, which made it next to impossible to clean myself. Both M9's separately were taken to a camera specialist centre, where the sensors were cleaned, and since then there have only been very minor loose dust, quickly resolved with a blower.

[icemanhk]

Oil spots are common on new M9's, clean them off yourself, pointless sending it back to Leica, you'll probably get some more as soon as you start using it again!

 

Please read my post in this thread. The spots are not cleanable. They just oil spot like.

[icemanhk]

I have 2 M9's, and both when new have had like an oily residue, which made it next to impossible to clean myself. Both M9's separately were taken to a camera specialist centre, where the sensors were cleaned, and since then there have only been very minor loose dust, quickly resolved with a blower.

 

I brought to specialist already, they told me that the spots cannot be clean.

[charles-k]

No doubt a Leica warranty issue, and good luck:)

[Advertisement]

Hallo,

Look here: Leica M

[bruniroquai]

I brought to specialist already, they told me that the spots cannot be clean.

 

Call Leica, it's better solution.