Repair & Delays

[sthan]

Sent in my R9 for a minor glitch under warranty and my D2 for the sensor failure.
I left it May 15 by my Leica dealer.
Leica acknowledged repair by June 9. So, this is about 3 weeks time.
But I still did not got the cameras back.
Why ?
Because the distributor/importer takes up to 10 days to dispatch the cameras
back from Solms.
If they did the same on the outward journey, it means Leica did the repair in less than 2 weeks…

[rick_dykstra]

I'll get my R9 and a 180 lens back next week. Six months in total for the repair and ROM install, including shipping back and forth from Germany. Let's not get too worried about a few weeks.

[stuny]

Johan -

Of all the repairs I've had only twice did I send the equiipment through the dealer, and I'm fairly certain the dealer added measurably to the entire cycle. When I delivered equipment for repair directly to the Leica USA facility (admittedly not that distant for me to get to - less than a 45 minute drive) Leica estimated the return time and always met the date or were a week early returning the equipment to me. This suggests that if it is possible you might want to contact Solms for future repairs to arrange for direct shipment to them.

[sthan]

Hello, Stuny,

You're perfectly right.
I will send my M7 under warranty to have it equipped with the optical DX reader,
called Solms about that, and they told that a direct shipping to them and back
would shorten the trip of about 2 weeks at least.
I suspect dealers and/or importers/distributors wait and send cameras by batches.

[marknorton]

Originally Posted by sthan

I suspect dealers and/or importers/distributors wait and send cameras by batches.

It's much cheaper to do so of course and it's not surprising this is what dealers and importers do. Otherwise, it's a major expense in relation to the profit they make. I just send my stuff DHL to Solms directly. It's typically there between 10:00 and 11:00 the next working day.

[ho_co]

In addition, each facility it passes through must enter the equipment into its own record-keeping process, both for insurance purposes and to be sure they can return it to you..