 |
 |
|
|
|
||||||||
| Customer Forum The Leica Customer Forum is the place for discussions about the Leica in general, what is not covered by the more specialised sections |
The Leica Camera Forum is the biggest Leica community worldwide.
Please register, if you want to use all features of the Leica Forum!
Registration is fast, simple and absolutely free!
 |
« Previous Thread | Next Thread » |
|
|
LinkBack | Thread Tools | Display Modes |
04/11/08, 12:40 AM
|
#1 (permalink) |
|
Erfahrener Benutzer
Join Date: 09/14/04
Location: Hellevoetsluis, Netherlands
Posts: 6,667
|
Leica-no reply to e-mails!
I asked if they could supply a new red dot marker, as one had fallen of a lens - Despite three mails no reply - not a peep. Until a week later the dot showed up in a little envelope in the mail, just like that. No cost
 |
|
|
|
04/11/08, 01:38 AM
|
#2 (permalink) |
|
Erfahrener Benutzer
Join Date: 01/09/08
Posts: 149
|
Re: Leica-no reply to e-mails!
That's great! In the midst of everything going on - planning & day-to-day work & repairs - your query, prolly among jillions, got shunted about through the smallish busy staff until it reached the right person, who shunted it back until it reached the person who filled the bill.
But an email reply would be nice, too. |
|
|
|
|
04/11/08, 03:50 PM
|
#3 (permalink) |
|
Erfahrener Benutzer
Join Date: 02/18/04
Location: Oslo, Norway
Posts: 1,524
|
Re: Leica-no reply to e-mails!
Similar thing happened to me, I needed a set screw for the mount of my 1959 Summilux 50 (1st version) so I emailed them a picture and asked if it was available. I received a reply a few days later asking for my shipping address. And a short week later an envelope four perfect screws arrives at no charge.
It helps to remember this when they used 4 1/2 months to service and code my 90 Elmarit-M....- Carl |
|
|
|
|
04/11/08, 08:17 PM
|
#5 (permalink) |
|
Erfahrener Benutzer
Join Date: 01/01/06
Location: Brooklyn, New York
Posts: 443
|
Re: Leica-no reply to e-mails!
I emailed the service address for Leica NJ (being in Brooklyn...) and got one in a few days.
__________________
:: Matthew Vincent McDermott :: Brooklyn |
|
|
|
|
04/11/08, 09:03 PM
|
#6 (permalink) |
|
Erfahrener Benutzer
Join Date: 01/27/03
Location: Frimley
Posts: 2,388
|
Re: Leica-no reply to e-mails!
C'mon - it's a business.
I wouldn't respond to somebody bothering me about a red dot either. I'd just send it. Regards, Bill
__________________
Bill Palmer (Gentleman Amateur and Leica Lout) ________________________________ "God is not on the side of the big battalions, but on the side of those who shoot best." 12 of my best Some of my images |
|
|
|
04/12/08, 12:55 AM
|
#7 (permalink) |
|
Erfahrener Benutzer
Join Date: 02/18/05
Posts: 3,697
|
Re: Leica-no reply to e-mails!
I wouldnt, Bill. I'd just send a half a dozen. One dot in the post....
I got a response to an email. It took a long time, but I got it. But it was a request for advice. If it was a dot I'd rather the thing turned up. Action rather than words. Good idea though Carl, the last time I needed a replacement screw it cost me about fifty, sixty something bucks going through the distributer. Last edited by rob_x2004 : 04/12/08 at 01:01 AM. |
|
|
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
