Leica USA

[arthury]

[News]: Looks like Robert Fisk is no longer working for the Service Dept.

[Experience]: I sent in 2 lenses for coding and specifically said in my letter to focus adjust one of the lenses. Coding done but nothing done for focusing. The lenses are back. Doh!


[Experience #2]:
My M8 went with the 2 lenses since Dec 31, 2007. I still have no M8 in my hands today. They were supposed to replace the LCD display.

I understand that we're paying high prices for Leica components, equipment, and services because of the craftsmen mentality. I don't see the craftsmanship in carefully reading the letters of the customers that accompanied the repair items. This is a very disappointing experience, indeed.

[arthury]

Continued slipshod behavior along these lines will definitely help me make up my mind very quickly about whether to upgrade the M8 or not.

Also, calling Sarah or Colleen seldom ever lead me to think anyone is home. And, when Colleen is in, she seems to be perpetually having her PMS.

[Thomas Edwards]

...don't mean to contradict own's own experience dealing with leica usa and sarah...but to be fair, sarah was most helpful when i exchanged my digi2 for the digi3, but later changed my mind and re-purchased my original digi2 (and kept the digi3)...fwiw...

[arthury]

Good point Thomas, I changed my wording to indicate specifically about Colleen.