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Outstanding repair service for M240 by Leica NJ


Herr Barnack

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My M240 (age 8 months) had to go to Leica NJ for rangefinder adjustment. Leica NJ did the following work on my M240 -

 

Adjust rangefinder

Check complete meter system

Clean image sensor

Check and adjust for good working order

Upgrade to current firmware (2.0.1.7)

Replace leather covering

 

For all the above work, I was charged $0.00 USD, which included return shipping/insurance. The turnaround time was 11 days.

 

I can't see any way it could get much better than that. :D

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They do very good work. I just had a similar experience with my M9. It went in for the free sensor clean and came back with a new sensor and a complete check up. The camera was received in absolutly spotless condition. I'm not sure it was that clean when purchased new. Turn around was 33 days door to door which included the one week holiday shutdown. This was my third experience with service at Leica NJ and every instance was very professionally handled.

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I had few things serviced by NJ and I've never wait less than 45 days. Last lens came back with the same issue after 30 days, I sent it back and wait other 25 days: the lens is still not perfect.

 

Communication wise,: I got upset a couple of times.

 

As per the price of repairs (some of them free) it's expected from a camera/lens that costs more than my used car: price wouldn't be justified.

 

Beside above, great service.

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