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Warranty card and/or Owners site registration?


Jakobben

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I received my M240 a little over a week ago. I immediately went to the Leica Owners website and registered my serial numbers (one lens + one camera). Do I then need to also send in the warranty cards filled out by hand? I cannot seem to figure out if the owners site is sufficient...

 

Thanks!

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I received my M240 a little over a week ago. I immediately went to the Leica Owners website and registered my serial numbers (one lens + one camera). Do I then need to also send in the warranty cards filled out by hand? I cannot seem to figure out if the owners site is sufficient...

 

Thanks!

 

I wouldn't assume that databases are joined up and talk to each other in a sensible way (and that's not a criticism of Leica per se; in my experience, it's a fact of life of the IT world). I'd certainly send in the documentation as well.

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I think the warranty may not be the same in all countries. I understand that Solms will accept a camera for warranty repairs if the purchase invoice from a Leica Dealer is provided.

 

In the UK it is well worthwhile to send in the registration card as you then receive the Leica Passport which covers the camera for any failure including accidental damage for a year. This is in addition to the normal two year warranty. I understand that the warranty in USA is less generous.

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Under US law the card does not need to be returned no matter what they say. You may be asked to provide proof of purchase and if it is within the warranty period the manufacturer must provide the warranty service it offered at the time of sale.

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This is what the card says, but in practice all Leica NJ has ever asked for from me is a copy of the sales receipt in order to perform warranty work.

 

What you and Weinschel are missing is that, required or not, it costs about 50 cents to send in the postcard. What is that worth? Well, when I needed warranty work on my Arca Swiss ballhead, it meant that I called their Chicago office, they found my warranty file within a few minutes and immediately agreed to do the work.

 

If you want to have to send Leica USA your purchase documentation and/or get into a debate, go ahead.

Edited by redge
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Warranty cards are just a scam to harvest data for marketing purposes...

 

I received my M240 a little over a week ago. I immediately went to the Leica Owners website and registered my serial numbers (one lens + one camera). Do I then need to also send in the warranty cards filled out by hand? I cannot seem to figure out if the owners site is sufficient...

 

Thanks!

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Warranty cards are just a scam to harvest data for marketing purposes...

 

That statement is not only wrong, especially in the age of the internet, it is as it relates to Arca Swiss truly hilarious.

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What you and Weinschel are missing is that, required or not, it costs about 50 cents to send in the postcard. What is that worth? Well, when I needed warranty work on my Arca Swiss ballhead, it meant that I called their Chicago office, they found my warranty file within a few minutes and immediately agreed to do the work.

 

If you want to have to send Leica USA your purchase documentation and/or get into a debate, go ahead.

 

 

I'm not missing that. I've sent all my cards in because, well it is only $.50 and it might save me some effort sometime. But if you lost it or don't send it in, i wouldn't lose any sleep over it. I don't think it is going to affect your warranty service.

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I'm not missing that. I've sent all my cards in because, well it is only $.50 and it might save me some effort sometime. But if you lost it or don't send it in, i wouldn't lose any sleep over it. I don't think it is going to affect your warranty service.

 

Yes, I think that you are clearly right about that. I can't imagine Leica refusing to honour the warranty in relation to someone who can provide proof of purchase, nor do I believe that it would have a legal right (at least in Canada and the US) to do so.

Edited by redge
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I bought a new Leica recently, registered on -line and within two weeks received a Passport etc from Leica UK. Something works OK. I was impressed!

 

I am glad that they have improved their service. My Leica M240 arrived in August and I sent in the registration card promptly as well as registering on line . After four weeks of no response I wrote again and two weeks later two Passport packs arrived within a few days of each other.

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