Leica repair tracking website

jamriman · 01/12/07, 09:24 PM

Any members can get this to work? I put in my serial number and nothing happens. Any suggestion? Thanks

Ivar B · 01/13/07, 09:55 AM

Quote:

Originally Posted by jamriman

Any members can get this to work? I put in my serial number and nothing happens. Any suggestion? Thanks

I just tested it as I sent an M4 Black Paint for service some days ago, and it worked perfectly. It has also worked well before. Are you positive that your equipment actually has been received?

jamriman · 01/13/07, 10:17 AM

No, not positive but after I enter the serial number, nothing happens. No message stating whether it was accepted or not. Thanks.

marknorton · 01/13/07, 10:20 AM

Better to put in the Service Order number which you get in an email acknowledgment of receipt by Leica. If you haven't received this email, Leica may not have received the item for repair yet.

jamriman · 01/13/07, 10:25 AM

I tried that also. How would leica know my email address? There's no parameter to put in an email address. What am I missing? Thanks

flatfour · 01/13/07, 10:59 AM

It only works for items sent direct to Solms. If you send it via a service dept. it is not recorded. I had the same trouble. This was the explanation given to me by Leica UK.

gautier · 01/13/07, 03:28 PM

This service requires Internet Explorer 6

With my Mac, nothing happens with Safari, FireFox or an old IE 5. With a PC and IE 6, the same request works.

01/12/07, 09:24 PM	#1 (permalink)
jamriman Erfahrener Benutzer Join Date: 10/11/02 Posts: 145	Leica repair tracking website Any members can get this to work? I put in my serial number and nothing happens. Any suggestion? Thanks

01/13/07, 10:17 AM	#3 (permalink)
jamriman Erfahrener Benutzer Join Date: 10/11/02 Posts: 145	Re: Leica repair tracking website No, not positive but after I enter the serial number, nothing happens. No message stating whether it was accepted or not. Thanks.

01/13/07, 10:20 AM	#4 (permalink)
marknorton Erfahrener Benutzer Join Date: 11/12/02 Posts: 5,446	Re: Leica repair tracking website Better to put in the Service Order number which you get in an email acknowledgment of receipt by Leica. If you haven't received this email, Leica may not have received the item for repair yet. __________________ Mark

01/13/07, 10:25 AM	#5 (permalink)
jamriman Erfahrener Benutzer Join Date: 10/11/02 Posts: 145	Re: Leica repair tracking website I tried that also. How would leica know my email address? There's no parameter to put in an email address. What am I missing? Thanks

01/13/07, 10:59 AM	#6 (permalink)
flatfour Erfahrener Benutzer Join Date: 09/23/04 Posts: 1,128	Re: Leica repair tracking website It only works for items sent direct to Solms. If you send it via a service dept. it is not recorded. I had the same trouble. This was the explanation given to me by Leica UK.

01/13/07, 03:28 PM	#7 (permalink)
gautier Neuer Benutzer Join Date: 09/25/02 Location: Toulouse Posts: 18	Re: Leica repair tracking website This service requires Internet Explorer 6 With my Mac, nothing happens with Safari, FireFox or an old IE 5. With a PC and IE 6, the same request works.

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