Bill,
I have used Snappy Snaps a lot in the past and was very pleased, they also have a good range of services (B&W and slide processing etc) and would develop and scan without insisting on prints.
I had a couple of films scratched though which was annoying to say the least, so I tried the local Boots service. They do insist on making prints but their scans are higher res than Snappy Snaps, and its cheaper to boot. I'm not sure about the B&W C41, if they'd print it or not, you might have to pay the same price for D&P/Scan and forgo the prints.
I still prefer Snappy Snaps overall, because their staff (usually) know what they're doing. At Boots I always get the feeling that my order will be stuffed up because the person on the counter can be the person who was on the till or the sandwich section. But so far they've been fine.
As for taking numbers, its just typical shoddy service. I nearly always have to make the phone call to the garage say to find if the car is going to be ready to collect (oh yes we finished that a couple of hours ago!!!), or the Bank who put a stop on all of my cards because they thought my spending pattern was odd and assumed someone had hacked my account (why not phone me to ask??!!!) GRRRRRR
