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Originally Posted by jtank
Has anyone used KB Camera? Any feedback that you can provide will be much appreciated, as I am looking to purchase something from them.
Regards
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I bought my Digilux-2 from Richard in 2004. Likely not his fault, the first one arrived in non-working condition. He replaced it, but not based on my description. It wasn't until after I contacted Leica in New Jersey, who agreed that it was faulty and made the arrangement with KB. I sensed a lack of enthusiasm on his part to give me the service such a purchase and problem should have received and he insisted that I again pay for FedEx delivery. The replacement didn't arrive when he promised and he was nearly impossible to contact personally by phone, although a woman always did answer the phone when I called. She said he was out on a photo shoot, but sounded like she was just covering for him.
As others have said, his web site has been dead for at least six months, but based on my own experience, even if he was still up and running, I would look elsewhere, rather than give him another chance. I have had good success with B&H in New York since.
The quality of the relationship between a buyer and a highly reliable seller is far more important than saving a few bucks dealing with a fast talker, I believe.
Gabe