I do think that you are being unfair to MK, there, Ian.
They did an excellent and great value job on a CLA on my M2 and an R lens last year and couldn't have been more helpful, keeping me informed via email and telephone, when I had the tripod screw problem on my R8. OK, the R8 had to go back to Solms for repair, but that's because MK only have M technicians on site.
When I had early DMR issues, again, they were most helpful over the phone.
Given their limited resources, they do a great job, and I wouldn't like to think that all the M users in the UK had to take their place in the Solms queue when they want a problem solving. There'd surely be some complaints about that...
Three cheers for MK
