Quote:
Originally Posted by rob_w
Still, if the camera is delivered with incorrect adjustment in the first place -- due say to mishandling during transit -- I cannot see that sending it back to Solms and putting it through another transit is very practical.
The underlying question remains: why can't Leica send the camera to you from the factory corrected adjusted in the first place? (And with a clean sensor, for that matter).
Mysterious!
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Rob,
Personally, I have always dealed with Leica Customer Service directly. They have always sent to me a transporter (GLS or UPS) to my home, free of charge, to get the defective items and returned them after being repaired in the same way.
But I don't think RF misalignment is do to transport.
I think Leica is victim of their success. After a few years in stand-by, the M8 has been a real success (but with a lot of problems), quite a lot of new lenses have been introduced (WATE, Summarits, new Summiluxes and Noctilux...) so probably QA department (and other departments) are suffering from that.
I imagine these quality problems will be sorted out very soon. In fact, I've seen an important progress since 2007 till nowadays.
Leica has to understand that early adopters (M8 and M9 users) will find more problems and technical issues than M10(?) users. If you may say something, I would suggest Leica to be more helpful with people having problems such as: sensor darn lines and other issues, shutter faults, SD cards... even if the camera is not under guaranty.